# Account **URL:** https://community.piwik.pro/c/account/15.md [Latest](https://community.piwik.pro/latest.md) · [Categories](https://community.piwik.pro/categories.md) --- ## [Default settings of Piwik PRO](https://community.piwik.pro/t/default-settings-of-piwik-pro/76)
**Author:** [@pp.support](https://community.piwik.pro/u/pp.support)\ **Replies:** 0\ **Last updated:** [February 17, 2021, 1:03pm UTC](https://community.piwik.pro/t/default-settings-of-piwik-pro/76 "2021-02-17T13:03:14Z")
The default settings are optimized for quick start for the most common use cases. Please review carefully before installing Piwik PRO tag on your website to check if you need adjust some of the settings to match your nee… --- ## [2FA problems in Piwik PRO](https://community.piwik.pro/t/2fa-problems-in-piwik-pro/5636)
**Author:** [@per\_ringsater](https://community.piwik.pro/u/per_ringsater)\ **Replies:** 1\ **Last updated:** [October 22, 2026, 8:04am UTC](https://community.piwik.pro/t/2fa-problems-in-piwik-pro/5636 "2026-10-22T08:04:04Z")
I’m experiencing problems with 2FA. My colleague is able to log in, but I am not. However, I am the account owner and he is not and therefore cannot reset my 2FA settings. I have checked Microsoft Authenticator, and it … --- ## [Getting “Internal Server Error"](https://community.piwik.pro/t/getting-internal-server-error/5631)
**Author:** [@Klovfod](https://community.piwik.pro/u/Klovfod)\ **Replies:** 1\ **Last updated:** [October 7, 2026, 9:03am UTC](https://community.piwik.pro/t/getting-internal-server-error/5631 "2026-10-07T09:03:55Z")
Hi - I’m getting an Internal Server Error when l try to login --- ## [2 Instances Showing 19 months of data](https://community.piwik.pro/t/2-instances-showing-19-months-of-data/5580)
**Author:** [@David\_Culbertson](https://community.piwik.pro/u/David_Culbertson)\ **Replies:** 15\ **Last updated:** [June 25, 2026, 12:53am UTC](https://community.piwik.pro/t/2-instances-showing-19-months-of-data/5580 "2026-06-25T00:53:03Z")
Hello, Both fvdublin.piwik.pro and worthingtonjewelers.piwik.pro are on the business plan which is supposed to keep data for 25 months. Both of them are keeping data for 19 months. Both have been active, collecting data… --- ## [Billing Question: VAT for U.S.-based non-profit](https://community.piwik.pro/t/billing-question-vat-for-u-s-based-non-profit/5592)
**Author:** [@David\_Culbertson](https://community.piwik.pro/u/David_Culbertson)\ **Replies:** 1\ **Last updated:** [June 17, 2026, 1:03pm UTC](https://community.piwik.pro/t/billing-question-vat-for-u-s-based-non-profit/5592 "2026-06-17T13:03:02Z")
Hello, I’ve got a client who pays for the PP account and is getting charged VAT even though they are a Federally certified non-profit. Who should I refer them to discuss this issue? --- ## [Chat helpbox seems to be gone?](https://community.piwik.pro/t/chat-helpbox-seems-to-be-gone/5539)
**Author:** [@WillemNout](https://community.piwik.pro/u/WillemNout)\ **Replies:** 6\ **Last updated:** [April 17, 2026, 11:37am UTC](https://community.piwik.pro/t/chat-helpbox-seems-to-be-gone/5539 "2026-04-17T11:37:07Z")
Have I missed an update note? All of a suddon the chat helpbox within our Piwik account is no longer there. Is it no longer a service/feature? --- ## [Login problem with the Consent Management Platform](https://community.piwik.pro/t/login-problem-with-the-consent-management-platform/5548)
**Author:** [@RainerKarutz](https://community.piwik.pro/u/RainerKarutz)\ **Replies:** 3\ **Last updated:** [April 17, 2026, 11:15am UTC](https://community.piwik.pro/t/login-problem-with-the-consent-management-platform/5548 "2026-04-17T11:15:01Z")
Hi, I have a problem with the Consent Management Platform in Piwik PRO. I have registered a new account but I do not get the Password-Link in my Mailbox when I use the Forgotten Password-option. Could you please help m… --- ## ["approaching your Piwik PRO event limit" inaccurate?](https://community.piwik.pro/t/approaching-your-piwik-pro-event-limit-inaccurate/5532)
**Author:** [@David\_Culbertson](https://community.piwik.pro/u/David_Culbertson)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 1:23pm UTC](https://community.piwik.pro/t/approaching-your-piwik-pro-event-limit-inaccurate/5532 "2026-03-27T13:23:01Z")
Hello, I have received two emails in regards to a single instance on the business plan, stating that I’ve used 90% of the 50,000 events have been used up. But when I check my subscription, here’s what it says: 19,919 / … --- ## [Upgrade tier instead of overage fees](https://community.piwik.pro/t/upgrade-tier-instead-of-overage-fees/5521)
**Author:** [@AlexXer](https://community.piwik.pro/u/AlexXer)\ **Replies:** 1\ **Last updated:** [March 2, 2026, 2:44pm UTC](https://community.piwik.pro/t/upgrade-tier-instead-of-overage-fees/5521 "2026-03-02T14:44:54Z")
On the pricing page it now says that if you exceed your action limit you will not be charged overage fees, but will be automatically upgraded to a higher tier. Is this something that very recently changed? I am convinced… --- ## [Piwik Pro Business](https://community.piwik.pro/t/piwik-pro-business/5519)
**Author:** [@bwill](https://community.piwik.pro/u/bwill)\ **Replies:** 2\ **Last updated:** [February 20, 2026, 6:50am UTC](https://community.piwik.pro/t/piwik-pro-business/5519 "2026-02-20T06:50:28Z")
Why do I get a warning about my account closing 9 days before the closing date? On 17.02. I got a generic “See what is next” but didn’t read the content. Today I got “your account is closing in 9 days”. Then I see that t… --- ## [Business Plan Pricing Discrepancy!](https://community.piwik.pro/t/business-plan-pricing-discrepancy/5511)
**Author:** [@David\_Culbertson](https://community.piwik.pro/u/David_Culbertson)\ **Replies:** 4\ **Last updated:** [February 18, 2026, 12:30pm UTC](https://community.piwik.pro/t/business-plan-pricing-discrepancy/5511 "2026-02-18T12:30:58Z")
@Tymek, hoping you can help. I followed two different paths to estimated pricing for an instance with three domains (fvdublin.piwik.pro) and am getting two wildly different prices: Clicking on “Upgrade” inside the ins… --- ## [Subscription key after renewal](https://community.piwik.pro/t/subscription-key-after-renewal/5494)
**Author:** [@AlexXer](https://community.piwik.pro/u/AlexXer)\ **Replies:** 1\ **Last updated:** [February 4, 2026, 12:01pm UTC](https://community.piwik.pro/t/subscription-key-after-renewal/5494 "2026-02-04T12:01:04Z")
We have renewed our Enterprise subscription, but our account is set to inactive with an expiry date at the end of the month. We assume it’s because we are still missing a subscription key. Where can we find the new subsc… --- ## [Link Cookie information to Piwik PRO](https://community.piwik.pro/t/link-cookie-information-to-piwik-pro/5492)
**Author:** [@Thomas\_Anode\_FR](https://community.piwik.pro/u/Thomas_Anode_FR)\ **Replies:** 2\ **Last updated:** [February 2, 2026, 8:12am UTC](https://community.piwik.pro/t/link-cookie-information-to-piwik-pro/5492 "2026-02-02T08:12:33Z")
Hello, We recently assisted a customer in migrating from their free plan to a paid plan. Until recently, upon subscription, it was possible to connect an existing Cookie Information account or create one directly from … --- ## [Urgent - request for account reactivation](https://community.piwik.pro/t/urgent-request-for-account-reactivation/5473)
**Author:** [@Paul\_Costaseca](https://community.piwik.pro/u/Paul_Costaseca)\ **Replies:** 1\ **Last updated:** [January 8, 2026, 9:23am UTC](https://community.piwik.pro/t/urgent-request-for-account-reactivation/5473 "2026-01-08T09:23:17Z")
Hello, my trial period ended last week. I was planning to make the payment this week, but my account has already been deleted! Piwik only allows 7 days to complete the payment — that’s extremely short!!! How are we suppo… --- ## [Starting with PP Paid Plans = Existing Consent Manager won't work anymore?](https://community.piwik.pro/t/starting-with-pp-paid-plans-existing-consent-manager-wont-work-anymore/5438)
**Author:** [@loldenburg](https://community.piwik.pro/u/loldenburg)\ **Replies:** 0\ **Last updated:** [December 1, 2025, 1:37pm UTC](https://community.piwik.pro/t/starting-with-pp-paid-plans-existing-consent-manager-wont-work-anymore/5438 "2025-12-01T13:37:53Z")
I have asked people internally at PP already, but maybe somebody here know this - because we need answer very quickly: A currently free Core client wanted to sign up for the PiwikPro Business plan. But then PP scared th… --- ## [How do we access our cookieinformation.com account?](https://community.piwik.pro/t/how-do-we-access-our-cookieinformation-com-account/5425)
**Author:** [@bewonder](https://community.piwik.pro/u/bewonder)\ **Replies:** 1\ **Last updated:** [November 18, 2025, 12:16pm UTC](https://community.piwik.pro/t/how-do-we-access-our-cookieinformation-com-account/5425 "2025-11-18T12:16:53Z")
How do we access our cookieinformation.com account ? After setting up in Piwik admin, it says emails sent, but email never arrives, checked all spam and whatnot --- ## [Error 404 Resource not found](https://community.piwik.pro/t/error-404-resource-not-found/5405)
**Author:** [@drupalist](https://community.piwik.pro/u/drupalist)\ **Replies:** 4\ **Last updated:** [November 5, 2025, 2:22pm UTC](https://community.piwik.pro/t/error-404-resource-not-found/5405 "2025-11-05T14:22:57Z")
Hello! I tried to access my account from Login - Piwik PRO but I’m getting an error “Error 404 Resource not found” Is there no way to login for example with email address? Any advice what to do next? There was a sim… --- ## [Piwik action limit exceeded](https://community.piwik.pro/t/piwik-action-limit-exceeded/5401)
**Author:** [@coppens](https://community.piwik.pro/u/coppens)\ **Replies:** 1\ **Last updated:** [October 20, 2025, 7:23am UTC](https://community.piwik.pro/t/piwik-action-limit-exceeded/5401 "2025-10-20T07:23:33Z")
Hello, Due to a high amount of traffic in the beginning of this month, we have - unexpectedly - exceeded the action limit of the Piwik Pro free plan. We are aware that in February 2026 we’ll have to change to a paid pla… --- ## [Consent Menu missing after updateding invoice details](https://community.piwik.pro/t/consent-menu-missing-after-updateding-invoice-details/5383)
**Author:** [@aleksandarbasara](https://community.piwik.pro/u/aleksandarbasara)\ **Replies:** 2\ **Last updated:** [October 10, 2025, 6:52am UTC](https://community.piwik.pro/t/consent-menu-missing-after-updateding-invoice-details/5383 "2025-10-10T06:52:54Z")
Hi, I’ve updated our company details, and now the menu item for the consent manager is missing. :slight\_smile: Our client has the pro account and it was there few days ago. Best Aleks --- ## [Upgrading subscription + billing question](https://community.piwik.pro/t/upgrading-subscription-billing-question/5346)
**Author:** [@gonerator](https://community.piwik.pro/u/gonerator)\ **Replies:** 3\ **Last updated:** [September 8, 2025, 12:06pm UTC](https://community.piwik.pro/t/upgrading-subscription-billing-question/5346 "2025-09-08T12:06:37Z")
Hi, I received upgrade communication and I saw this message in the process: I have questions about implications before I perform this step: How does CookieInformation thing work with categories of tags in Tag Mana… --- ## [Same email access for different projects](https://community.piwik.pro/t/same-email-access-for-different-projects/5342)
**Author:** [@Jack](https://community.piwik.pro/u/Jack)\ **Replies:** 2\ **Last updated:** [September 4, 2025, 8:18am UTC](https://community.piwik.pro/t/same-email-access-for-different-projects/5342 "2025-09-04T08:18:09Z")
Is it possible to use the same e-mail address (i.e. abc@xyz.com) across more than one projects (i.e. 1234.piwik.pro, 5678.pwiki.pro…)? Some years ago it wasn’t possible and it was a big limit/problem, is it feasible now… --- ## [Did PIWIK delete my account without any warning?](https://community.piwik.pro/t/did-piwik-delete-my-account-without-any-warning/5340)
**Author:** [@Konrad\_C](https://community.piwik.pro/u/Konrad_C)\ **Replies:** 1\ **Last updated:** [September 2, 2025, 6:32am UTC](https://community.piwik.pro/t/did-piwik-delete-my-account-without-any-warning/5340 "2025-09-02T06:32:42Z")
I got from my vacation and noticed that on August 20th Google Analytics stopped collecting my traffic data. I visited my website and all the functions implemented via PIWIK Tag Manager are not loading. I tried to log i… --- ## [Changing account name](https://community.piwik.pro/t/changing-account-name/5337)
**Author:** [@jonassindal](https://community.piwik.pro/u/jonassindal)\ **Replies:** 7\ **Last updated:** [August 29, 2025, 12:25pm UTC](https://community.piwik.pro/t/changing-account-name/5337 "2025-08-29T12:25:39Z")
We tried out Piwik Pro for one of our minor domains, a subbrand, and when we felt comfortable with Piwik we added two larger domains to that same account. One of those two domains is our main brand, and the one that real… --- ## [Will the free Piwik Pro remain active after February 2026?](https://community.piwik.pro/t/will-the-free-piwik-pro-remain-active-after-february-2026/5300)
**Author:** [@serviziperinternet](https://community.piwik.pro/u/serviziperinternet)\ **Replies:** 2\ **Last updated:** [August 14, 2025, 11:37am UTC](https://community.piwik.pro/t/will-the-free-piwik-pro-remain-active-after-february-2026/5300 "2025-08-14T11:37:42Z")
I received this email today. But I’m not sure if I’ll no longer be able to use Piwik freely after February 2026.: We have some exciting news about your Piwik PRO Analytics plan. Since launch, over 28,000 organisations –… --- ## [New user without SSO?](https://community.piwik.pro/t/new-user-without-sso/5297)
**Author:** [@dan.phillips](https://community.piwik.pro/u/dan.phillips)\ **Replies:** 1\ **Last updated:** [August 12, 2025, 8:31am UTC](https://community.piwik.pro/t/new-user-without-sso/5297 "2025-08-12T08:31:54Z")
Hi all. My instance of Piwik.pro utilizes sso for my organization. Yet, we do have out-of-house supporters and vendors that we would like to be able to use and consult us on the analytics of our website. I see in the hel… --- ## [Permissions issues ](https://community.piwik.pro/t/permissions-issues/5289)
**Author:** [@Cara](https://community.piwik.pro/u/Cara)\ **Replies:** 4\ **Last updated:** [August 6, 2025, 2:15pm UTC](https://community.piwik.pro/t/permissions-issues/5289 "2025-08-06T14:15:54Z")
When logging into the Piwik Pro dashboard I receive an error saying ‘no site or app selected’. This is evidently a permissions issue but our account owner is currently on annual leave. As I need access to the dashboard … --- ## [Combining accounts when Core gets retired?](https://community.piwik.pro/t/combining-accounts-when-core-gets-retired/5244)
**Author:** [@KarHeadPeace](https://community.piwik.pro/u/KarHeadPeace)\ **Replies:** 8\ **Last updated:** [July 24, 2025, 12:46pm UTC](https://community.piwik.pro/t/combining-accounts-when-core-gets-retired/5244 "2025-07-24T12:46:11Z")
Hi there - we currently have multiple accounts (one for each subsidiary, each one just for one domain). Given that Core gets retired and Business gets rolled out, we’d like to combine those accounts under one account. I… --- ## [Issues accessing Piwik.Pro (Certificate)](https://community.piwik.pro/t/issues-accessing-piwik-pro-certificate/5225)
**Author:** [@gfg\_bbj](https://community.piwik.pro/u/gfg_bbj)\ **Replies:** 1\ **Last updated:** [June 24, 2025, 7:45am UTC](https://community.piwik.pro/t/issues-accessing-piwik-pro-certificate/5225 "2025-06-24T07:45:21Z")
We’re having trouble accesing your platform. When attempting to sign-in we hit a certificate error. --- ## [Will there be a new free version of Piwik Pro?](https://community.piwik.pro/t/will-there-be-a-new-free-version-of-piwik-pro/5219)
**Author:** [@heisner](https://community.piwik.pro/u/heisner)\ **Replies:** 1\ **Last updated:** [June 23, 2025, 12:16pm UTC](https://community.piwik.pro/t/will-there-be-a-new-free-version-of-piwik-pro/5219 "2025-06-23T12:16:46Z")
I got this BIG NEWS newsletter telling the Core plan will transition to the new Business plan during 2025. I was wondering, if there will be a new free plan available after that? - With just the basic functionality as p… --- ## [Can't find my Admin email address](https://community.piwik.pro/t/cant-find-my-admin-email-address/5194)
**Author:** [@antoinegay](https://community.piwik.pro/u/antoinegay)\ **Replies:** 0\ **Last updated:** [June 3, 2025, 8:07am UTC](https://community.piwik.pro/t/cant-find-my-admin-email-address/5194 "2025-06-03T08:07:54Z")
Hey community, simple request, who to ask/contact to know the admin email address to my Piwik.pro account ? I have a perfect access with one of my emails, but I need to know which one I used as an admin (I’ve tried “los… [Next page](https://community.piwik.pro/c/account/15.md?page=1)