# Privacy **URL:** https://community.piwik.pro/c/privacy/17.md [Latest](https://community.piwik.pro/latest.md) · [Categories](https://community.piwik.pro/categories.md) --- ## [Accessibility consent bar](https://community.piwik.pro/t/accessibility-consent-bar/1018)
**Author:** [@svds](https://community.piwik.pro/u/svds)\ **Replies:** 21\ **Last updated:** [June 29, 2026, 1:27pm UTC](https://community.piwik.pro/t/accessibility-consent-bar/1018 "2026-06-29T13:27:25Z")
Two things, wouldn’t it be nice have a category about Accessibility on this community? And concerning this accessibility I found that the close button is not a button so it is not focusable. Is it possible to make t… --- ## [Updated DPA considering Elastx](https://community.piwik.pro/t/updated-dpa-considering-elastx/5595)
**Author:** [@Gleblanc](https://community.piwik.pro/u/Gleblanc)\ **Replies:** 3\ **Last updated:** [June 29, 2026, 9:23am UTC](https://community.piwik.pro/t/updated-dpa-considering-elastx/5595 "2026-06-29T09:23:25Z")
Hi there, we would need an updated DPA as the one for our Piwik Pro Core accounts seem outdated: Core DPA - Piwik PRO Since the change in the data center (from Microsoft Ireland Operations Ltd. in Dublin to Elastx AB in… --- ## [Piwik - where is data stored?](https://community.piwik.pro/t/piwik-where-is-data-stored/3492)
**Author:** [@kf1web](https://community.piwik.pro/u/kf1web)\ **Replies:** 4\ **Last updated:** [June 24, 2026, 7:27am UTC](https://community.piwik.pro/t/piwik-where-is-data-stored/3492 "2026-06-24T07:27:32Z")
Hi Trying to understand where data is stored and came across this ressource It is important to us that data is stored i the EU Checking the Core DPA ( 2.5 data Storage)it does not seem that clear where data is actua… --- ## [Anonymous tracking vs. Google Ads conversions](https://community.piwik.pro/t/anonymous-tracking-vs-google-ads-conversions/5487)
**Author:** [@LoneWolves](https://community.piwik.pro/u/LoneWolves)\ **Replies:** 3\ **Last updated:** [February 4, 2026, 11:51am UTC](https://community.piwik.pro/t/anonymous-tracking-vs-google-ads-conversions/5487 "2026-02-04T11:51:44Z")
On several sites we have PWP running as well as some tags to send conversions to Google Ads. We are exploring switching to anonymous tracking but my understanding is that we can’t because of these tags that track Google … --- ## [Anonymous tracking vs. YouTube videos](https://community.piwik.pro/t/anonymous-tracking-vs-youtube-videos/5488)
**Author:** [@LoneWolves](https://community.piwik.pro/u/LoneWolves)\ **Replies:** 1\ **Last updated:** [January 27, 2026, 10:32am UTC](https://community.piwik.pro/t/anonymous-tracking-vs-youtube-videos/5488 "2026-01-27T10:32:47Z")
If you have YouTube videos embedded on your site is it even possible to switch to anonymous tracking? --- ## [Anomaly on CMP banner hiding button](https://community.piwik.pro/t/anomaly-on-cmp-banner-hiding-button/5456)
**Author:** [@AudreyR](https://community.piwik.pro/u/AudreyR)\ **Replies:** 1\ **Last updated:** [December 19, 2025, 1:58pm UTC](https://community.piwik.pro/t/anomaly-on-cmp-banner-hiding-button/5456 "2025-12-19T13:58:49Z")
Hi Piwik Pro community, I have an issue regarding my CMP banner on a website. The issue occurs only on mobile device, especially on apple ones. The website is the one below : Initially our banner was a banner at the … --- ## [Removing/hiding a division from the consent form](https://community.piwik.pro/t/removing-hiding-a-division-from-the-consent-form/5435)
**Author:** [@MarkoH](https://community.piwik.pro/u/MarkoH)\ **Replies:** 5\ **Last updated:** [December 9, 2025, 9:32am UTC](https://community.piwik.pro/t/removing-hiding-a-division-from-the-consent-form/5435 "2025-12-09T09:32:42Z")
Is it possible to completely remove/hide that division from the consent form? We find it a bit unnecessary as it only contains the list of categories. I don’t seem to figure out how to do it :slight\_smile: As a workarou… --- ## [Can't correct cookie information account](https://community.piwik.pro/t/cant-correct-cookie-information-account/5437)
**Author:** [@Stijn](https://community.piwik.pro/u/Stijn)\ **Replies:** 1\ **Last updated:** [December 2, 2025, 8:39am UTC](https://community.piwik.pro/t/cant-correct-cookie-information-account/5437 "2025-12-02T08:39:28Z")
Hello, We’ve upgraded to a Piwik Pro business account. This means the cookie consent platform also changed. When linking our account in the Consent settings, I made a typo in the account name. Now I can’t change the ac… --- ## [Consent Report Understanding](https://community.piwik.pro/t/consent-report-understanding/950)
**Author:** [@Susanne](https://community.piwik.pro/u/Susanne)\ **Replies:** 2\ **Last updated:** [November 17, 2025, 9:21am UTC](https://community.piwik.pro/t/consent-report-understanding/950 "2025-11-17T09:21:01Z")
Dear Team. I don’t understand the numbers in the Consent Report as they don’t correspond with the implementation. We implemented the Standard Consent Form and we have only two Consent Types: Analytics and A/B Testing. … --- ## [Can Piwik Pro consent manager prevent external cookies from being placed into the users browser before consent is accepted?](https://community.piwik.pro/t/can-piwik-pro-consent-manager-prevent-external-cookies-from-being-placed-into-the-users-browser-before-consent-is-accepted/1366)
**Author:** [@Tom](https://community.piwik.pro/u/Tom)\ **Replies:** 3\ **Last updated:** [August 22, 2025, 6:46am UTC](https://community.piwik.pro/t/can-piwik-pro-consent-manager-prevent-external-cookies-from-being-placed-into-the-users-browser-before-consent-is-accepted/1366 "2025-08-22T06:46:52Z")
I understand that piwik pro consent manager has the ability to control the placement and tracking of piwik pro’s own cookies via the consent manager, however can it stop any other cookies from external sources being plac… --- ## [Verify email from "Access to your data" requests](https://community.piwik.pro/t/verify-email-from-access-to-your-data-requests/5271)
**Author:** [@krednor](https://community.piwik.pro/u/krednor)\ **Replies:** 0\ **Last updated:** [July 21, 2025, 7:38am UTC](https://community.piwik.pro/t/verify-email-from-access-to-your-data-requests/5271 "2025-07-21T07:38:19Z")
When users are sending requests for either: Access to my data Delete my data Change my data The email address they use should be verified before creating task in “Requests from visitors” in Consent Manager. Now it is… --- ## [Anonymous tracking, why still seeing subdivision and city in reports](https://community.piwik.pro/t/anonymous-tracking-why-still-seeing-subdivision-and-city-in-reports/5155)
**Author:** [@Mika](https://community.piwik.pro/u/Mika)\ **Replies:** 2\ **Last updated:** [May 20, 2025, 11:56am UTC](https://community.piwik.pro/t/anonymous-tracking-why-still-seeing-subdivision-and-city-in-reports/5155 "2025-05-20T11:56:37Z")
I have one site with following settings: Ask visitors for consent → OFF Use a session hash → ON Use visitor cookies → OFF Comply with CNIL guidelines → ON Don’t collect visitor’s device data → ON Mask IP addresses → ON… --- ## [Iubenda consent integration](https://community.piwik.pro/t/iubenda-consent-integration/3667)
**Author:** [@mikol.faro](https://community.piwik.pro/u/mikol.faro)\ **Replies:** 4\ **Last updated:** [March 21, 2025, 5:03pm UTC](https://community.piwik.pro/t/iubenda-consent-integration/3667 "2025-03-21T17:03:17Z")
Hi all, I’m interested in experimenting with Piwik on an ecommerce I work for. Is it possible to use Iubenda for the consent and have Piwik respect the selection instead of having its own consent bar? Thank yo --- ## [Consent Form Text Showing Up In Search Results](https://community.piwik.pro/t/consent-form-text-showing-up-in-search-results/4906)
**Author:** [@ChipNCharge](https://community.piwik.pro/u/ChipNCharge)\ **Replies:** 2\ **Last updated:** [February 21, 2025, 1:58pm UTC](https://community.piwik.pro/t/consent-form-text-showing-up-in-search-results/4906 "2025-02-21T13:58:29Z")
We have Piwik Pro on a large number of sites we host. The consent form text is showing up in Google search results when the site owner hasn’t added a meta description to the page. Is there an easy way to get the consent … --- ## [I would like for my consent to be valid for 14 months](https://community.piwik.pro/t/i-would-like-for-my-consent-to-be-valid-for-14-months/4919)
**Author:** [@gonerator](https://community.piwik.pro/u/gonerator)\ **Replies:** 1\ **Last updated:** [February 21, 2025, 11:05am UTC](https://community.piwik.pro/t/i-would-like-for-my-consent-to-be-valid-for-14-months/4919 "2025-02-21T11:05:50Z")
Hi! I wanted to set consent validity to 14 months to be in line with CookieBot but it turns out one cannot due to the dropdown having just a list of options. Maybe some time in the future you could consider this to a mor… --- ## [Consent firing to non-GDPR locations](https://community.piwik.pro/t/consent-firing-to-non-gdpr-locations/4875)
**Author:** [@abbenay1](https://community.piwik.pro/u/abbenay1)\ **Replies:** 1\ **Last updated:** [February 6, 2025, 9:36am UTC](https://community.piwik.pro/t/consent-firing-to-non-gdpr-locations/4875 "2025-02-06T09:36:39Z")
Hi! I noticed that consent banner started to fire for our users from non-GDPR countries (most of the US states). Also, I saw this message in the change log: Question to PIWIK: is it a temporary change or it will work… --- ## [Assistance with Privacy Policy Widget Configuration](https://community.piwik.pro/t/assistance-with-privacy-policy-widget-configuration/4683)
**Author:** [@centrumwebflow](https://community.piwik.pro/u/centrumwebflow)\ **Replies:** 3\ **Last updated:** [December 9, 2024, 11:37am UTC](https://community.piwik.pro/t/assistance-with-privacy-policy-widget-configuration/4683 "2024-12-09T11:37:23Z")
I have created a website and implemented your software. As far as my understanding of your system allowed, I have integrated it accordingly. We are utilizing analytics and have implemented cookie consent functionality. H… --- ## [Does hybrid consent mod exist?](https://community.piwik.pro/t/does-hybrid-consent-mod-exist/4681)
**Author:** [@Flash](https://community.piwik.pro/u/Flash)\ **Replies:** 2\ **Last updated:** [December 3, 2024, 5:31pm UTC](https://community.piwik.pro/t/does-hybrid-consent-mod-exist/4681 "2024-12-03T17:31:23Z")
Hi, Here is my setup: I am starting to use Piwik PRO, and I hope this issue resonates with Piwik PRO users ! Piwik PRO container is integrated into a GTM tag. OneTrust CMP is used for consent management. The Piwik PR… --- ## [Consent manager UI](https://community.piwik.pro/t/consent-manager-ui/4667)
**Author:** [@jurgen.vandevelde](https://community.piwik.pro/u/jurgen.vandevelde)\ **Replies:** 3\ **Last updated:** [December 3, 2024, 1:33pm UTC](https://community.piwik.pro/t/consent-manager-ui/4667 "2024-12-03T13:33:00Z")
Hello Our client has asked for two changes in the consent manager window (https://www.ewi-vlaanderen.be). Is it possible to darken the little text ‘Powered by Piwik’ at the bottom? The customer has asked to use the po… --- ## [Consent management on iOS and Android Apps](https://community.piwik.pro/t/consent-management-on-ios-and-android-apps/4642)
**Author:** [@domg](https://community.piwik.pro/u/domg)\ **Replies:** 1\ **Last updated:** [November 19, 2024, 1:41pm UTC](https://community.piwik.pro/t/consent-management-on-ios-and-android-apps/4642 "2024-11-19T13:41:13Z")
Is it possible to have consent management along with analytics on iOS and Android Apps via the SDKs? I can’t find anything on this mentioned in the last 3 years? --- ## [Cookie Management Tab](https://community.piwik.pro/t/cookie-management-tab/4383)
**Author:** [@Law](https://community.piwik.pro/u/Law)\ **Replies:** 1\ **Last updated:** [September 10, 2024, 8:26am UTC](https://community.piwik.pro/t/cookie-management-tab/4383 "2024-09-10T08:26:16Z")
I would like to set up a cookie management tab constantly visible on our website for the visitor to be able to manage their preferences at any time. I cannot find on your website where to enable this. If it is not possi… --- ## [GTM custom events integration with piwik consent banner](https://community.piwik.pro/t/gtm-custom-events-integration-with-piwik-consent-banner/4376)
**Author:** [@joaopiwik](https://community.piwik.pro/u/joaopiwik)\ **Replies:** 1\ **Last updated:** [September 5, 2024, 1:51pm UTC](https://community.piwik.pro/t/gtm-custom-events-integration-with-piwik-consent-banner/4376 "2024-09-05T13:51:03Z")
Hello there! I want to start using Piwik Pro Consent Banner. I have some GA custom events setup in GTM and when I was reading this tutorial: Consent Manager integration with Google Tag Manager | Piwik PRO help center I … --- ## [What to do when user ask for data access when CNIL is enabled](https://community.piwik.pro/t/what-to-do-when-user-ask-for-data-access-when-cnil-is-enabled/4345)
**Author:** [@Terve](https://community.piwik.pro/u/Terve)\ **Replies:** 3\ **Last updated:** [September 2, 2024, 8:47am UTC](https://community.piwik.pro/t/what-to-do-when-user-ask-for-data-access-when-cnil-is-enabled/4345 "2024-09-02T08:47:38Z")
It looks like the session log is not available with the CNIL guidelines enabled. What should I do when a user requests access to their data? The session log is crucial to getting the data according to the ‘how to’ instru… --- ## [Opt out generator and language](https://community.piwik.pro/t/opt-out-generator-and-language/4273)
**Author:** [@jeanchristophe](https://community.piwik.pro/u/jeanchristophe)\ **Replies:** 4\ **Last updated:** [August 13, 2024, 7:57am UTC](https://community.piwik.pro/t/opt-out-generator-and-language/4273 "2024-08-13T07:57:10Z")
Hi there! Glad to join the community! I stopped Google Analytics for Piwik Pro a few days ago and everything is going great! That said, i’ve got a little problem with the opt out generator. I switched the sentences in… --- ## [Floodlight and user data](https://community.piwik.pro/t/floodlight-and-user-data/4226)
**Author:** [@ChildrensMercySarah](https://community.piwik.pro/u/ChildrensMercySarah)\ **Replies:** 2\ **Last updated:** [July 26, 2024, 10:57am UTC](https://community.piwik.pro/t/floodlight-and-user-data/4226 "2024-07-26T10:57:13Z")
We’d like to set up Floodlight Counter/Sales tags in the Piwik Tag Manager; however, we must remain HIPAA compliant and I’m concerned about sharing user data with Google via the Floodlight tag. Does Piwik do anything to … --- ## [Cookie banner for cookie information not showing](https://community.piwik.pro/t/cookie-banner-for-cookie-information-not-showing/4110)
**Author:** [@kartik](https://community.piwik.pro/u/kartik)\ **Replies:** 3\ **Last updated:** [June 13, 2024, 11:24am UTC](https://community.piwik.pro/t/cookie-banner-for-cookie-information-not-showing/4110 "2024-06-13T11:24:27Z")
I have the essential subscription of cookie information, and I have added the cookie information tag on Piwik’s tag manager. I have followed the instructions given in the tag description, but despite the tag firing succe… --- ## [Understand consent to analytics datas](https://community.piwik.pro/t/understand-consent-to-analytics-datas/3368)
**Author:** [@romainproximity](https://community.piwik.pro/u/romainproximity)\ **Replies:** 7\ **Last updated:** [June 11, 2024, 12:34pm UTC](https://community.piwik.pro/t/understand-consent-to-analytics-datas/3368 "2024-06-11T12:34:04Z")
Hello, I have some trouble to understand datas from my cookie banner acceptance. I’m under a full Piwik stack with CNIL/GDPR configuration. When I’m looking at my audience report here what I have : If I applied se… --- ## [How to handle User-ID backstitching for users that revoke consent](https://community.piwik.pro/t/how-to-handle-user-id-backstitching-for-users-that-revoke-consent/3986)
**Author:** [@Martin\_Frotzler](https://community.piwik.pro/u/Martin_Frotzler)\ **Replies:** 7\ **Last updated:** [May 10, 2024, 12:06pm UTC](https://community.piwik.pro/t/how-to-handle-user-id-backstitching-for-users-that-revoke-consent/3986 "2024-05-10T12:06:53Z")
Hi! When we implement User-ID in combination with anonymous tracking, we obviously do not want to track any User-IDs without consent of the user. But one specifc edge case is still letting us see question marks. Here i… --- ## [Can't get rid of cookies](https://community.piwik.pro/t/cant-get-rid-of-cookies/3963)
**Author:** [@Bert](https://community.piwik.pro/u/Bert)\ **Replies:** 1\ **Last updated:** [May 6, 2024, 11:44am UTC](https://community.piwik.pro/t/cant-get-rid-of-cookies/3963 "2024-05-06T11:44:23Z")
High, we are looking to avoid consent and just want basic data, without any cookie. For some reason this is not working as expected with these settings. Yes I tried other browsers and incognito and even 3th party tools… --- ## [Server Side Tracking](https://community.piwik.pro/t/server-side-tracking/144)
**Author:** [@RonjaKisomm](https://community.piwik.pro/u/RonjaKisomm)\ **Replies:** 13\ **Last updated:** [April 11, 2024, 3:01pm UTC](https://community.piwik.pro/t/server-side-tracking/144 "2024-04-11T15:01:23Z")
Hi! We have several questions according finding an alternative for third party cookie tracking right now Is it possible to save cookies in Piwik instead of in browser? We already searched this page: Collect data in … [Next page](https://community.piwik.pro/c/privacy/17.md?page=1)