# Reports and working with data **URL:** https://community.piwik.pro/c/reports/16.md [Latest](https://community.piwik.pro/latest.md) · [Categories](https://community.piwik.pro/categories.md) --- ## [Scheduled reports text not formatting](https://community.piwik.pro/t/scheduled-reports-text-not-formatting/5638)
**Author:** [@martho](https://community.piwik.pro/u/martho)\ **Replies:** 2\ **Last updated:** [October 23, 2026, 9:30am UTC](https://community.piwik.pro/t/scheduled-reports-text-not-formatting/5638 "2026-10-23T09:30:53Z")
Hi Formatting in my scheduled reports doesn’t seem to work properly. When I view a scheduled report in an e-mail client, there’s no line breaks. Example here’s how it would look in Piwik and outlook: Report setup: H… --- ## [ChatGPT mobile app traffic lands as Direct – any way to capture it?](https://community.piwik.pro/t/chatgpt-mobile-app-traffic-lands-as-direct-any-way-to-capture-it/5629)
**Author:** [@Treffsikker\_Kjetil](https://community.piwik.pro/u/Treffsikker_Kjetil)\ **Replies:** 1\ **Last updated:** [October 6, 2026, 7:46pm UTC](https://community.piwik.pro/t/chatgpt-mobile-app-traffic-lands-as-direct-any-way-to-capture-it/5629 "2026-10-06T19:46:59Z")
Hi all, I’ve been testing how ChatGPT traffic is attributed in Piwik PRO, and I’d like to hear how others handle this. What I found (September 2026): ChatGPT on the web (desktop): citations, source links and the busi… --- ## [Segments with "Sessions in which Page X was viewed" do not seem to be possible?](https://community.piwik.pro/t/segments-with-sessions-in-which-page-x-was-viewed-do-not-seem-to-be-possible/2451)
**Author:** [@loldenburg](https://community.piwik.pro/u/loldenburg)\ **Replies:** 22\ **Last updated:** [September 17, 2026, 10:28am UTC](https://community.piwik.pro/t/segments-with-sessions-in-which-page-x-was-viewed-do-not-seem-to-be-possible/2451 "2026-09-17T10:28:13Z")
I am a bit shocked to find out that a segment like ‘Sessions in which Page “x” was viewed’ does not seem to be possible. (?) Am I missing something? How can we work around this? This is very important for us and was a c… --- ## [Can I group several custom dimensions into one in my reports?](https://community.piwik.pro/t/can-i-group-several-custom-dimensions-into-one-in-my-reports/5607)
**Author:** [@martho](https://community.piwik.pro/u/martho)\ **Replies:** 3\ **Last updated:** [August 18, 2026, 12:51pm UTC](https://community.piwik.pro/t/can-i-group-several-custom-dimensions-into-one-in-my-reports/5607 "2026-08-18T12:51:38Z")
Hi I have an email-like application, where the users can do a bunch of stuff based on their permissions. I’ve set up tracking, where each permission has a simple true/false condition, fx. “Write”, “Edit”, “Delete”, “For… --- ## [Goal using event action count much lower than custom event count](https://community.piwik.pro/t/goal-using-event-action-count-much-lower-than-custom-event-count/5576)
**Author:** [@kevcwhsiehvs](https://community.piwik.pro/u/kevcwhsiehvs)\ **Replies:** 7\ **Last updated:** [May 26, 2026, 12:08pm UTC](https://community.piwik.pro/t/goal-using-event-action-count-much-lower-than-custom-event-count/5576 "2026-05-26T12:08:18Z")
Hey everyone, We’re seeing discrepancy between a custom event counts and custom conversion goals that share the exact same filter logic. Despite using the same filtering logic, the totals in my dashboard don’t align: … --- ## [Alternative to measeure session time](https://community.piwik.pro/t/alternative-to-measeure-session-time/5557)
**Author:** [@sebastian\_havdelin](https://community.piwik.pro/u/sebastian_havdelin)\ **Replies:** 2\ **Last updated:** [May 13, 2026, 11:44am UTC](https://community.piwik.pro/t/alternative-to-measeure-session-time/5557 "2026-05-13T11:44:39Z")
Hi! We have multisite with different domains/sub-domains for our sub-sites. In Piwik, we track the whole multisite as one website, and have used segments to filter out the sub-sites seperately (we wont be able to change… --- ## [Possible bug in the Audience Report?](https://community.piwik.pro/t/possible-bug-in-the-audience-report/5545)
**Author:** [@martho](https://community.piwik.pro/u/martho)\ **Replies:** 4\ **Last updated:** [April 20, 2026, 8:40am UTC](https://community.piwik.pro/t/possible-bug-in-the-audience-report/5545 "2026-04-20T08:40:35Z")
I think I may have spottet a really weird issue in the Audience Report. It seems that the number of sessions is not always displayed or calculated correctly in the here. When I use the standard “All visitors” segment wi… --- ## [Locations data Google Ads report](https://community.piwik.pro/t/locations-data-google-ads-report/5530)
**Author:** [@Klovfod](https://community.piwik.pro/u/Klovfod)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 11:07am UTC](https://community.piwik.pro/t/locations-data-google-ads-report/5530 "2026-03-27T11:07:37Z")
How do I see locations data in the Google Ads report? --- ## [Why can't I combine two custom events?](https://community.piwik.pro/t/why-cant-i-combine-two-custom-events/5510)
**Author:** [@V\_E](https://community.piwik.pro/u/V_E)\ **Replies:** 3\ **Last updated:** [February 18, 2026, 12:18pm UTC](https://community.piwik.pro/t/why-cant-i-combine-two-custom-events/5510 "2026-02-18T12:18:39Z")
Hello! I’ve created a funnel where I would like to include visitors who have completed an action, however also exclude those who have skipped another step. I added both custom events to the funnel, but it seems like the… --- ## [Missing city info in the location report](https://community.piwik.pro/t/missing-city-info-in-the-location-report/5476)
**Author:** [@jonassindal](https://community.piwik.pro/u/jonassindal)\ **Replies:** 1\ **Last updated:** [January 13, 2026, 10:30am UTC](https://community.piwik.pro/t/missing-city-info-in-the-location-report/5476 "2026-01-13T10:30:44Z")
We are experiencing an issue regarding missing city info in the location report, less than 1% of visitors on our websites “netstof.dk” and “cfdp.dk” show city info, with the remaining 99% showing “No data”. We suspect t… --- ## [Identifying and Excluding Technical Direct Traffic](https://community.piwik.pro/t/identifying-and-excluding-technical-direct-traffic/5470)
**Author:** [@Paul\_Costaseca](https://community.piwik.pro/u/Paul_Costaseca)\ **Replies:** 1\ **Last updated:** [January 7, 2026, 11:18am UTC](https://community.piwik.pro/t/identifying-and-excluding-technical-direct-traffic/5470 "2026-01-07T11:18:57Z")
Hello, My traffic is largely dominated by direct traffic (64%), coming mainly from desktop (82%), with sessions shorter than 10 seconds (96%), and mostly from Chrome. According to ChatGPT, this is likely caused by tech… --- ## [Google Sheets Integration Not Working](https://community.piwik.pro/t/google-sheets-integration-not-working/5454)
**Author:** [@jason\_ws](https://community.piwik.pro/u/jason_ws)\ **Replies:** 2\ **Last updated:** [December 16, 2025, 3:05pm UTC](https://community.piwik.pro/t/google-sheets-integration-not-working/5454 "2025-12-16T15:05:19Z")
I installed the Piwik PRO Google Sheets integration via the Google Workspace Marketplace. However, while I can authenticate, the “API Query” and “Get Raw Data” options do nothing. I enter the needed information and nothi… --- ## [How Can I get Accurate Page Views per page?](https://community.piwik.pro/t/how-can-i-get-accurate-page-views-per-page/5453)
**Author:** [@David\_Culbertson](https://community.piwik.pro/u/David_Culbertson)\ **Replies:** 2\ **Last updated:** [December 16, 2025, 2:37pm UTC](https://community.piwik.pro/t/how-can-i-get-accurate-page-views-per-page/5453 "2025-12-16T14:37:54Z")
Hello, I probably should have noticed this a long time but I don’t usually think of how many times a specific page (URL) has been visited, so I was shocked at how much larger that the page view number is compared to uni… --- ## [Cross-browser tracking](https://community.piwik.pro/t/cross-browser-tracking/5449)
**Author:** [@coppens](https://community.piwik.pro/u/coppens)\ **Replies:** 1\ **Last updated:** [December 13, 2025, 11:09pm UTC](https://community.piwik.pro/t/cross-browser-tracking/5449 "2025-12-13T23:09:49Z")
In my analytics I have a lot of ‘direct’ traffic for confimration page after a purchase. Via the session log I can see this is because the confirmation page opened on a different browser on mobile. How can I make sure th… --- ## [Scheduld Reports coming twice](https://community.piwik.pro/t/scheduld-reports-coming-twice/5442)
**Author:** [@micha.zech](https://community.piwik.pro/u/micha.zech)\ **Replies:** 2\ **Last updated:** [December 8, 2025, 3:37pm UTC](https://community.piwik.pro/t/scheduld-reports-coming-twice/5442 "2025-12-08T15:37:22Z")
Hi everyone, I’ve been having a problem with my “Schedule Reports” for about two weeks now. I have one report each for two websites. They were working perfectly fine until about two weeks ago. For the past two weeks, eac… --- ## [Make internal search keywords not case sensitive](https://community.piwik.pro/t/make-internal-search-keywords-not-case-sensitive/5432)
**Author:** [@bjornengqvist](https://community.piwik.pro/u/bjornengqvist)\ **Replies:** 1\ **Last updated:** [November 21, 2025, 12:01pm UTC](https://community.piwik.pro/t/make-internal-search-keywords-not-case-sensitive/5432 "2025-11-21T12:01:31Z")
Is there any way to make the internal search keywords not case sensitive? As it is now, the search keywords “Search term” and “search term” will result in two different search keywords. I want to merge them, and without… --- ## [Why are custom event-based goals still seen as custom events?](https://community.piwik.pro/t/why-are-custom-event-based-goals-still-seen-as-custom-events/5424)
**Author:** [@Pat](https://community.piwik.pro/u/Pat)\ **Replies:** 3\ **Last updated:** [November 20, 2025, 1:17pm UTC](https://community.piwik.pro/t/why-are-custom-event-based-goals-still-seen-as-custom-events/5424 "2025-11-20T13:17:16Z")
Hey, I’m collecting interaction events on my app as a stream of customEvents. Goals are defined as e.g. “customEvent action = viewBookDetail” and “customEvent action = reserveBook”. I find it absolutely impossible, how… --- ## [User flow showing incoming traffic without a link to the key interaction](https://community.piwik.pro/t/user-flow-showing-incoming-traffic-without-a-link-to-the-key-interaction/5426)
**Author:** [@V\_E](https://community.piwik.pro/u/V_E)\ **Replies:** 2\ **Last updated:** [November 19, 2025, 10:09am UTC](https://community.piwik.pro/t/user-flow-showing-incoming-traffic-without-a-link-to-the-key-interaction/5426 "2025-11-19T10:09:16Z")
Hello, i am using a user flow to understand the incoming traffic to a page url. Some of the results do not have a link to the page url that is used as a key interaction, nor is it possible to access that page through the… --- ## [Event type in user flow reports](https://community.piwik.pro/t/event-type-in-user-flow-reports/5419)
**Author:** [@Katie\_Beebole](https://community.piwik.pro/u/Katie_Beebole)\ **Replies:** 1\ **Last updated:** [November 12, 2025, 11:59am UTC](https://community.piwik.pro/t/event-type-in-user-flow-reports/5419 "2025-11-12T11:59:46Z")
Could someone tell me why I’m not able to change EVENT TYPE (see it shaded in below) when creating a custom user flow report? Meanwhile, under Goals \> User Flow, there is an option to choose “Goal Conversions” as see… --- ## [Sort pageviews in custom report by percentage?](https://community.piwik.pro/t/sort-pageviews-in-custom-report-by-percentage/5417)
**Author:** [@bjornengqvist](https://community.piwik.pro/u/bjornengqvist)\ **Replies:** 0\ **Last updated:** [November 10, 2025, 12:55pm UTC](https://community.piwik.pro/t/sort-pageviews-in-custom-report-by-percentage/5417 "2025-11-10T12:55:26Z")
Is there any way to sort by percentage when comparing two periods? I have made a simple custom report for pageviews and when comparing two periods I want to sort by biggest change in percent and not by actual pageview n… --- ## [Data Warehousing Recommendation?](https://community.piwik.pro/t/data-warehousing-recommendation/5413)
**Author:** [@David\_Culbertson](https://community.piwik.pro/u/David_Culbertson)\ **Replies:** 1\ **Last updated:** [November 9, 2025, 7:57pm UTC](https://community.piwik.pro/t/data-warehousing-recommendation/5413 "2025-11-09T19:57:11Z")
Hi community, I’ve got a few clients that want cumulative year-over-year comparisons but the 14 months of retention means that I need to warehouse the +14 month somewhere else. I’m already using Google Sheets for some b… --- ## [New Channel of AI Referral versus source/medium](https://community.piwik.pro/t/new-channel-of-ai-referral-versus-source-medium/5410)
**Author:** [@David\_Culbertson](https://community.piwik.pro/u/David_Culbertson)\ **Replies:** 1\ **Last updated:** [November 3, 2025, 7:42am UTC](https://community.piwik.pro/t/new-channel-of-ai-referral-versus-source-medium/5410 "2025-11-03T07:42:25Z")
Hello community, I’m now seeing “AI referral” as a new channel (yay!), but am noticing that not all visits from ChatGPT are being categorized under that channel. Here’s the data for one of my client sites for October: A… --- ## [Data from different users within the same organization being recorded to the same Visitor ID](https://community.piwik.pro/t/data-from-different-users-within-the-same-organization-being-recorded-to-the-same-visitor-id/5396)
**Author:** [@Mika](https://community.piwik.pro/u/Mika)\ **Replies:** 3\ **Last updated:** [October 14, 2025, 12:02pm UTC](https://community.piwik.pro/t/data-from-different-users-within-the-same-organization-being-recorded-to-the-same-visitor-id/5396 "2025-10-14T12:02:14Z")
What are the required conditions for visits from different users within the same organization to be recorded under the same Visitor ID? I have noticed that this happens in some cases, but not always. For example, I aske… --- ## [Page Generation Time still valid?](https://community.piwik.pro/t/page-generation-time-still-valid/5356)
**Author:** [@loldenburg](https://community.piwik.pro/u/loldenburg)\ **Replies:** 6\ **Last updated:** [October 6, 2025, 3:32pm UTC](https://community.piwik.pro/t/page-generation-time-still-valid/5356 "2025-10-06T15:32:58Z")
In Piwik Pro’s default System Dashboard about Website performance, there is the “Page Generation Time” metric (and it shows the dreaded average, which leads to nothing but confusion at clients because single peaks becaus… --- ## [Source/medium: meta/paid vs facebook/paidsocial](https://community.piwik.pro/t/source-medium-meta-paid-vs-facebook-paidsocial/5358)
**Author:** [@Dataguy](https://community.piwik.pro/u/Dataguy)\ **Replies:** 3\ **Last updated:** [September 18, 2025, 2:57pm UTC](https://community.piwik.pro/t/source-medium-meta-paid-vs-facebook-paidsocial/5358 "2025-09-18T14:57:13Z")
Hi, I realized that meta/paid and facebook/paidsocial are both showing up in our reports, does anyone know the difference of these two source/mediums? Thanks in advance! --- ## [Google Ads Campaign](https://community.piwik.pro/t/google-ads-campaign/983)
**Author:** [@Paula](https://community.piwik.pro/u/Paula)\ **Replies:** 22\ **Last updated:** [August 18, 2025, 1:59pm UTC](https://community.piwik.pro/t/google-ads-campaign/983 "2025-08-18T13:59:12Z")
My Google Ads campaign is showing up as Google Ads Unknown, I tried using this guide: https://gaconnector.com/blog/how-to-add-utm-parameters-to-google-ads-automatically/ to set up the campaign, what exactly do I need to … --- ## [Annotation directly readable](https://community.piwik.pro/t/annotation-directly-readable/5292)
**Author:** [@vanhooydonck](https://community.piwik.pro/u/vanhooydonck)\ **Replies:** 2\ **Last updated:** [August 7, 2025, 9:51am UTC](https://community.piwik.pro/t/annotation-directly-readable/5292 "2025-08-07T09:51:09Z")
Hi there, could the notes option (annotations) show the content directly when clicked on it? Now you have to open them manually and individually. Not very intuitive in my opinion, GA4 does that more helpful. And use col… --- ## [Internal Search Capturing URLs as Search Keywords](https://community.piwik.pro/t/internal-search-capturing-urls-as-search-keywords/5243)
**Author:** [@David\_Culbertson](https://community.piwik.pro/u/David_Culbertson)\ **Replies:** 3\ **Last updated:** [July 3, 2025, 7:48pm UTC](https://community.piwik.pro/t/internal-search-capturing-urls-as-search-keywords/5243 "2025-07-03T19:48:33Z")
Hello, I’ve got a client with a Wordpress website and recently added a Google Custom Search engine to it. The site is https://crosworks.com. For a reason that I can’t figure out, some page views are being recorded as se… --- ## [Drop in paid traffic does not match the date of stopping the campaigns](https://community.piwik.pro/t/drop-in-paid-traffic-does-not-match-the-date-of-stopping-the-campaigns/5216)
**Author:** [@Dexville](https://community.piwik.pro/u/Dexville)\ **Replies:** 9\ **Last updated:** [June 27, 2025, 7:05am UTC](https://community.piwik.pro/t/drop-in-paid-traffic-does-not-match-the-date-of-stopping-the-campaigns/5216 "2025-06-27T07:05:03Z")
I noticed a huge drop in my paid traffic statistics from Saturday 10 May 2025 to Sunday 11 May 2025. We had indeed campaigns running and we stopped a big-budget campaign, but only on 15 May 2025. So the drop in my stat… --- ## [Sessions by hour showing sessions for \*future\* hours](https://community.piwik.pro/t/sessions-by-hour-showing-sessions-for-future-hours/5211)
**Author:** [@David\_Culbertson](https://community.piwik.pro/u/David_Culbertson)\ **Replies:** 2\ **Last updated:** [June 22, 2025, 3:01pm UTC](https://community.piwik.pro/t/sessions-by-hour-showing-sessions-for-future-hours/5211 "2025-06-22T15:01:58Z")
Hello, I am trying to track sessions by hour for today using a custom report. Easy to set-up but it’s showing sessions for hours that have not happened yet. I’m in the U.S. (eastern time zone) and have added an audience… [Next page](https://community.piwik.pro/c/reports/16.md?page=1)