# A lost e-mail with owner access

**URL:** <https://community.piwik.pro/t/a-lost-e-mail-with-owner-access/3694>\
**Category:** Account\
**Created:** [February 26, 2024, 10:01am UTC](https://community.piwik.pro/t/a-lost-e-mail-with-owner-access/3694 "2024-02-26T10:01:45Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Alicja\_Kowalczyk](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/alicja_kowalczyk/32/3142_2.png) [@Alicja\_Kowalczyk](https://community.piwik.pro/u/Alicja_Kowalczyk)\
**Post date:** [February 26, 2024, 10:01am UTC](https://community.piwik.pro/t/a-lost-e-mail-with-owner-access/3694/1 "2024-02-26T10:01:45Z")

</div>

I have a big problem, we lost the e-mail address and password to our company account. Unfortunately, our account was created by a person with whom we don’t cooperate anymore :(. We have the account name but cannot find the email and password for owner access. Is it possible to recover these data?

Thank you,  
Alicja

---

<div class="post-metadata">

**Author:** ![kamilb](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/kamilb/32/309_2.png) [@kamilb](https://community.piwik.pro/u/kamilb)\
**Post date:** [February 27, 2024, 11:52am UTC](https://community.piwik.pro/t/a-lost-e-mail-with-owner-access/3694/2 "2024-02-27T11:52:20Z")

</div>

Hi @Alicja_Kowalczyk,

Please check your private messages. I’ve sent you instructions on how we can proceed with this.

Have a great day! 🙂