# Account suspended

**URL:** <https://community.piwik.pro/t/account-suspended/4687>\
**Category:** Account\
**Created:** [December 2, 2024, 3:18pm UTC](https://community.piwik.pro/t/account-suspended/4687 "2024-12-02T15:18:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Gbli\_S](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/gbli_s/32/3953_2.png) [@Gbli\_S](https://community.piwik.pro/u/Gbli_S)\
**Post date:** [December 2, 2024, 3:18pm UTC](https://community.piwik.pro/t/account-suspended/4687/1 "2024-12-02T15:18:25Z")

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I turned on the Piwik Pro and forgot it. Now it went over the limit, and my account got suspended. Can I turn it off and continue to use other services of Piwik? Do I need to pay for traffic past the limit?

Thank you,

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**Author:** ![system](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/1X/db7013c4fd6a24443b339309db52f14995207737.png) [@system](https://community.piwik.pro/u/system)\
**Post date:** [December 16, 2024, 3:18pm UTC](https://community.piwik.pro/t/account-suspended/4687/2 "2024-12-16T15:18:33Z")

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