# An error occured generating report/long queue times

**URL:** <https://community.piwik.pro/t/an-error-occured-generating-report-long-queue-times/1900>\
**Category:** Reports and working with data\
**Created:** [March 27, 2023, 8:32am UTC](https://community.piwik.pro/t/an-error-occured-generating-report-long-queue-times/1900 "2023-03-27T08:32:58Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Peter\_Dobrovka](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/peter_dobrovka/32/95_2.png) [@Peter\_Dobrovka](https://community.piwik.pro/u/Peter_Dobrovka)\
**Post date:** [March 27, 2023, 8:32am UTC](https://community.piwik.pro/t/an-error-occured-generating-report-long-queue-times/1900/1 "2023-03-27T08:32:58Z")

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Hello,

when I opened reports → locations half an hour ago I received the erorr.  
“an error occured generating report”  
On other pages without the error, showing data takes a while, 30 to 60 seconds.  
After a reupload of the JS, I get reports again but they all take very long to load.

I dont know what the issue is, maybe some of these have to do with it.

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/3/34c13e6bee03085cfd6074132ddd8f33971b7d4d.png)

Kind regards  
Peter

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**Author:** ![Admin](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@Admin](https://community.piwik.pro/u/Admin)\
**Post date:** [March 27, 2023, 8:38am UTC](https://community.piwik.pro/t/an-error-occured-generating-report-long-queue-times/1900/2 "2023-03-27T08:38:22Z")

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Hi Peter,

we have a technical issue that is currently worked on. Data collection works fine, there are delays when it comes to reporting. There is also an in-app banner informing about the problems. I’ll update it once the reporting is stable again.

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**Author:** ![Peter\_Dobrovka](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/peter_dobrovka/32/95_2.png) [@Peter\_Dobrovka](https://community.piwik.pro/u/Peter_Dobrovka)\
**Post date:** [March 27, 2023, 8:45am UTC](https://community.piwik.pro/t/an-error-occured-generating-report-long-queue-times/1900/3 "2023-03-27T08:45:44Z")

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Ok thank you very much, I dont see a banner in the app though.

Kind regards  
Peter

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<div class="post-metadata">

**Author:** ![Admin](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@Admin](https://community.piwik.pro/u/Admin)\
**Post date:** [March 27, 2023, 9:04am UTC](https://community.piwik.pro/t/an-error-occured-generating-report-long-queue-times/1900/4 "2023-03-27T09:04:09Z")

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Hi,

let me check the case with in-app banner. Can you share your instance address?

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**Author:** ![Admin](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@Admin](https://community.piwik.pro/u/Admin)\
**Post date:** [March 29, 2023, 2:58pm UTC](https://community.piwik.pro/t/an-error-occured-generating-report-long-queue-times/1900/5 "2023-03-29T14:58:44Z")

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Hi guys. Reporting engine is fully operational now.