# Cannot login and cannot reset password

**URL:** <https://community.piwik.pro/t/cannot-login-and-cannot-reset-password/3476>\
**Category:** Account\
**Created:** [January 12, 2024, 9:52am UTC](https://community.piwik.pro/t/cannot-login-and-cannot-reset-password/3476 "2024-01-12T09:52:11Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![csl](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@csl](https://community.piwik.pro/u/csl)\
**Post date:** [January 12, 2024, 9:52am UTC](https://community.piwik.pro/t/cannot-login-and-cannot-reset-password/3476/1 "2024-01-12T09:52:11Z")

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Our former employee have created an account with her email as the username.  
But we can not get access with the passwords we have, and when we ask for a password reset, we get no mail.  
I get all the mails send to her former mail.  
What do I do?

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [January 12, 2024, 10:23am UTC](https://community.piwik.pro/t/cannot-login-and-cannot-reset-password/3476/2 "2024-01-12T10:23:39Z")

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Hi @csl  
I’ll write you a personal message as I’ll need some account specific details to help you.  
Tymek