# Can't correct cookie information account

**URL:** <https://community.piwik.pro/t/cant-correct-cookie-information-account/5437>\
**Category:** Privacy\
**Created:** [December 1, 2025, 8:49am UTC](https://community.piwik.pro/t/cant-correct-cookie-information-account/5437 "2025-12-01T08:49:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Stijn](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/stijn/32/4542_2.png) [@Stijn](https://community.piwik.pro/u/Stijn)\
**Post date:** [December 1, 2025, 8:49am UTC](https://community.piwik.pro/t/cant-correct-cookie-information-account/5437/1 "2025-12-01T08:49:05Z")

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Hello,

We’ve upgraded to a Piwik Pro business account. This means the cookie consent platform also changed.

When linking our account in the Consent settings, I made a typo in the account name. Now I can’t change the account name and also can’t delete it. This also means the cookie banner won’t show.

How do I solve this?

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<div class="post-metadata">

**Author:** ![sararekowska](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/sararekowska/32/1582_2.png) [@sararekowska](https://community.piwik.pro/u/sararekowska)\
**Post date:** [December 2, 2025, 8:39am UTC](https://community.piwik.pro/t/cant-correct-cookie-information-account/5437/2 "2025-12-02T08:39:28Z")

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Hi! Could you please reach out to [support@cookieinformation.com](mailto:support@cookieinformation.com)? They will be able to help you out with this 🙂