# Can't log in, my email has a plus sign in it

**URL:** <https://community.piwik.pro/t/cant-log-in-my-email-has-a-plus-sign-in-it/3146>\
**Category:** Account\
**Created:** [November 1, 2023, 12:58pm UTC](https://community.piwik.pro/t/cant-log-in-my-email-has-a-plus-sign-in-it/3146 "2023-11-01T12:58:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dwdev](https://avatars.discourse-cdn.com/v4/letter/d/bcef8e/32.png) [@dwdev](https://community.piwik.pro/u/dwdev)\
**Post date:** [November 1, 2023, 12:58pm UTC](https://community.piwik.pro/t/cant-log-in-my-email-has-a-plus-sign-in-it/3146/1 "2023-11-01T12:58:35Z")

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Hi.

I signed up with a [myusername]+piwikpro@gmail.com e-mail account, and I am not able to log in.

I use a password manager, so the password is correct. I’ve been able to receive a password reset e-mail and reset the password successfully.

What should I do? Who do I contact if I need to change the e-mail address?

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [November 1, 2023, 7:08pm UTC](https://community.piwik.pro/t/cant-log-in-my-email-has-a-plus-sign-in-it/3146/2 "2023-11-01T19:08:38Z")

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Hi @dwdev  
Thanks for reaching out to us!

From the records, it seems the password reset went successfully and I see you logged in and managed to change some settings in your account.  
For the sake of clarity - can you confirm the problem was put to bed?  
Tymek

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**Author:** ![dwdev](https://avatars.discourse-cdn.com/v4/letter/d/bcef8e/32.png) [@dwdev](https://community.piwik.pro/u/dwdev)\
**Post date:** [November 1, 2023, 9:11pm UTC](https://community.piwik.pro/t/cant-log-in-my-email-has-a-plus-sign-in-it/3146/3 "2023-11-01T21:11:29Z")

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I hadn’t actually logged in, but was able to now. Maybe it took a while to activate. 🙂