# Can't log in PiwikPRO site inspector

**URL:** <https://community.piwik.pro/t/cant-log-in-piwikpro-site-inspector/2247>\
**Category:** Data collection and tags\
**Created:** [May 17, 2023, 1:16pm UTC](https://community.piwik.pro/t/cant-log-in-piwikpro-site-inspector/2247 "2023-05-17T13:16:53Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![MarziaVisionbox](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@MarziaVisionbox](https://community.piwik.pro/u/MarziaVisionbox)\
**Post date:** [May 17, 2023, 1:16pm UTC](https://community.piwik.pro/t/cant-log-in-piwikpro-site-inspector/2247/1 "2023-05-17T13:16:53Z")

</div>

Hi,  
I need to install the PiwikPro site inspector. I add the extension in Chrome but when I try to login to use it, I was redirect to success.piwik.pro (instead of mycompany.piwik.pro) where, if I insert my account credentials, they are clearly not valid.

Anyone have the same problem and find some solutions?

---

<div class="post-metadata">

**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\
**Post date:** [May 17, 2023, 1:19pm UTC](https://community.piwik.pro/t/cant-log-in-piwikpro-site-inspector/2247/2 "2023-05-17T13:19:15Z")

</div>

Hi Marzia!

Could you share with me:

- URL of the site on which the heatmap was implemented
- your Piwik PRO account/instance name

in a private message? This way I’ll be able to debug the issue 🙂.

---

<div class="post-metadata">

**Author:** ![gonerator](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/gonerator/32/3549_2.png) [@gonerator](https://community.piwik.pro/u/gonerator)\
**Post date:** [May 17, 2023, 1:25pm UTC](https://community.piwik.pro/t/cant-log-in-piwikpro-site-inspector/2247/3 "2023-05-17T13:25:03Z")

</div>

@MarziaVisionbox remember to run the extension when being on your website, instead of in your Piwik PRO UI - probably an improvement could be added to automatically redirect in such a case

I hope it helps, cheers!

---

<div class="post-metadata">

**Author:** ![MarziaVisionbox](https://avatars.discourse-cdn.com/v4/letter/m/c4cdca/32.png) [@MarziaVisionbox](https://community.piwik.pro/u/MarziaVisionbox)\
**Post date:** [May 17, 2023, 1:49pm UTC](https://community.piwik.pro/t/cant-log-in-piwikpro-site-inspector/2247/4 "2023-05-17T13:49:50Z")

</div>

Thanks for the suggestion!  
Solved the problem! Didn’t accept some permission on Cookiebot.