# Consent banner dysfunctional **URL:** \ **Category:** Privacy\ **Created:** [March 4, 2024, 1:27pm UTC](https://community.piwik.pro/t/consent-banner-dysfunctional/3743 "2024-03-04T13:27:01Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![celine\_tabet](https://avatars.discourse-cdn.com/v4/letter/c/ad7895/32.png) [@celine\_tabet](https://community.piwik.pro/u/celine_tabet)\ **Post date:** [March 4, 2024, 1:27pm UTC](https://community.piwik.pro/t/consent-banner-dysfunctional/3743/1 "2024-03-04T13:27:01Z")
Continuing the discussion from [Consent banner keeps popping up](https://community.piwik.pro/t/consent-banner-keeps-popping-up/3646): Hi, We have the same issue, since 1 year or more : sometimes, we see pop-in pop up on every single page… We already talk about this to support team but nothing was found from their side. But these days, we have a huge legal and UX issue : most of the time, pop-in does not fire when the user comes to our website. We have a ratio # consent pop in impression / # session = 50 % only, whereas we only have 2% returning visitors. Pop-in consent can be not triggered at all or can be triggered in the middle of the user navigation journey. Our test bot scrolled the website and detected that. ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [March 4, 2024, 1:37pm UTC](https://community.piwik.pro/t/consent-banner-dysfunctional/3743/2 "2024-03-04T13:37:56Z")
Hi @celine_tabet, > [@celine\_tabet](#): > > Continuing the discussion from Do you mean you are responsible for the website in the mentioned thread? From what I can see, it no longer pops up again on the mentioned website. If you are a different user/company: 1. Please send me the website URL. Either here or in a private message. 2. You can optionally send me the support ticket number/name.