# Consent banner still displaying domain + subdomain

**URL:** <https://community.piwik.pro/t/consent-banner-still-displaying-domain-subdomain/4476>\
**Category:** Data collection and tags\
**Created:** [October 2, 2024, 1:43pm UTC](https://community.piwik.pro/t/consent-banner-still-displaying-domain-subdomain/4476 "2024-10-02T13:43:33Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![hakim\_azzouzi](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/hakim_azzouzi/32/3759_2.png) [@hakim\_azzouzi](https://community.piwik.pro/u/hakim_azzouzi)\
**Post date:** [October 2, 2024, 1:43pm UTC](https://community.piwik.pro/t/consent-banner-still-displaying-domain-subdomain/4476/1 "2024-10-02T13:43:34Z")

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Hi,

I’m facing a banner problem.

I do have one domain and subdomain.

> **[IHU reConnect | Institut de l'Audition](https://www.ihu-reconnect.org/)**
>
> Découvrez IHU reConnect, institut de l'audition est le premier pôle d’excellence européen des troubles de l’audition et de la parole, fédérateur des acteurs de la santé auditive

[https://don.ihu-reconnect.org/](https://don.ihu-reconnect.org/)

I followed steps to make a follow across domain + subdomain but my cookies banner still displayed even if i accepted it on the top domain…

I’m not a developer, and i just want the automatic and simple way to share the consent banner when it accepted.

Can someone give me an answer about that ?

Thank you !

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**Author:** ![sararekowska](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/sararekowska/32/1582_2.png) [@sararekowska](https://community.piwik.pro/u/sararekowska)\
**Post date:** [October 3, 2024, 2:14pm UTC](https://community.piwik.pro/t/consent-banner-still-displaying-domain-subdomain/4476/2 "2024-10-03T14:14:15Z")

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Hi!

Could you elaborate on what steps you took to set up sharing consent between subdomains? Are both tracked with the same tracking code? Did you specify the domain/subdomain in the privacy settings? (In the administration panel)

Here you can find more information about these settings (point 7):

> **[Turn on or off the consent form on your site | Piwik PRO help center](https://help.piwik.pro/support/privacy/setting-consent-manager/)**
>
> After installing the Piwik PRO container on your site, the consent form will automatically appear on it with its default settings. However, you can change some of the form settings or turn it off completely if you wish. In this article, we’ll show...

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**Author:** ![hakim\_azzouzi](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/hakim_azzouzi/32/3759_2.png) [@hakim\_azzouzi](https://community.piwik.pro/u/hakim_azzouzi)\
**Post date:** [October 3, 2024, 2:24pm UTC](https://community.piwik.pro/t/consent-banner-still-displaying-domain-subdomain/4476/3 "2024-10-03T14:24:25Z")

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Hi sara,

Thank you for your answer.

This is the same tracking code on both website : (the banner consent and tracking is working on both)

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/9/9110f03110d293f3cbe6e2c3e2d487431a870f1e.png)

Yes, i also specified the domain/subdomain in the privacy settings :

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/c/c2c5e6bfd01a32b9bd1a2897f2c6c42e10ec2c09.png)  
 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/1/115c72fb4ee57bed1002e8ce63cc1d37c6fa1a71.png)

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<div class="post-metadata">

**Author:** ![sararekowska](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/sararekowska/32/1582_2.png) [@sararekowska](https://community.piwik.pro/u/sararekowska)\
**Post date:** [October 3, 2024, 3:18pm UTC](https://community.piwik.pro/t/consent-banner-still-displaying-domain-subdomain/4476/4 "2024-10-03T15:18:39Z")

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What about this setting?

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/6/69c89c39079f422187c449ce343f23007b8072e6.png)  
It’s located in Administration \> Website \> Privacy \> Consent settings

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<div class="post-metadata">

**Author:** ![hakim\_azzouzi](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/hakim_azzouzi/32/3759_2.png) [@hakim\_azzouzi](https://community.piwik.pro/u/hakim_azzouzi)\
**Post date:** [October 3, 2024, 3:35pm UTC](https://community.piwik.pro/t/consent-banner-still-displaying-domain-subdomain/4476/5 "2024-10-03T15:35:30Z")

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Also done ☹

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/1/191cedeaaebff9739c4027c91ec8d9dddb421d0c.png)

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<div class="post-metadata">

**Author:** ![sararekowska](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/sararekowska/32/1582_2.png) [@sararekowska](https://community.piwik.pro/u/sararekowska)\
**Post date:** [October 3, 2024, 5:39pm UTC](https://community.piwik.pro/t/consent-banner-still-displaying-domain-subdomain/4476/6 "2024-10-03T17:39:23Z")

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I see the issue, thanks for the screenshots! As you can see in the description - “Each value you type in will create a bucket of shared consents”. So, in your case, entering \ ***.ihu-reconnect.org** should fix the issue.

Could you try it and let me know if it works?
