# Consent form is showing up even though it has been disabled
**URL:** https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207
**Category:** Privacy
**Created:** [November 3, 2022, 9:51am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207 "2022-11-03T09:51:03Z")
**Posts on this page:** 13
**Page:** 1
### Author:  [@relevans](https://community.piwik.pro/u/relevans)
#### Post date: [November 3, 2022, 9:51am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/1 "2022-11-03T09:51:03Z")
Hi. I turned the consent form off, but it still appears on my website - along with my cookiebot. How do I remove your consent form from showing?
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### Author:  [@kuba](https://community.piwik.pro/u/kuba)
#### Post date: [November 3, 2022, 9:54am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/2 "2022-11-03T09:54:15Z")
Hi. 🙂 How did you disable the consent form? Can you show a screenshot?
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### Author:  [@relevans](https://community.piwik.pro/u/relevans)
#### Post date: [November 3, 2022, 10:00am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/3 "2022-11-03T10:00:19Z")
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### Author:  [@kuba](https://community.piwik.pro/u/kuba)
#### Post date: [November 3, 2022, 10:00am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/4 "2022-11-03T10:00:55Z")
Is the website available publicly? Can you share the address here or on priv? I checked the URL from the screen and the form does not appear.
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### Author:  [@relevans](https://community.piwik.pro/u/relevans)
#### Post date: [November 3, 2022, 10:03am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/5 "2022-11-03T10:03:49Z")
I removed the tracking code, because of the extra consent form. Is the tracking code active now again (justed turned on)?
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### Author:  [@kuba](https://community.piwik.pro/u/kuba)
#### Post date: [November 3, 2022, 10:42am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/6 "2022-11-03T10:42:02Z")
I see that the code is installed and consent popup doesn’t appear. Maybe it was some cache on your end? Please also check in the incognito mode.
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### Author:  [@relevans](https://community.piwik.pro/u/relevans)
#### Post date: [November 3, 2022, 11:09am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/7 "2022-11-03T11:09:05Z")
Yes, I think it works now. Thank you!
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### Author:  [@relevans](https://community.piwik.pro/u/relevans)
#### Post date: [November 4, 2022, 10:16am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/8 "2022-11-04T10:16:37Z")
Hi again
Like you just saw yesterday I have installed the code. But how come I have no visitors (or anything) on my reports?
br
Louise
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### Author:  [@kuba](https://community.piwik.pro/u/kuba)
#### Post date: [November 4, 2022, 2:18pm UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/9 "2022-11-04T14:18:51Z")
Hi. It’s because you’re using also Matomo on your site and it causes errors in browser’s console. See this article: [Can I use Piwik PRO and Matomo at the same time? | Piwik PRO help center](https://help.piwik.pro/support/questions/can-i-use-piwik-pro-and-matomo-at-the-same-time/)
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### Author:  [@relevans](https://community.piwik.pro/u/relevans)
#### Post date: [November 7, 2022, 9:54am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/10 "2022-11-07T09:54:49Z")
Ok, thanks. I have changed the Matomo code, so it now sends to Piwik also. Should I remove Piwik code from the website?
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### Author:  [@kuba](https://community.piwik.pro/u/kuba)
#### Post date: [November 7, 2022, 11:10am UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/11 "2022-11-07T11:10:16Z")
You forgot about quotes in ilne 405 (browser’s console shows an error):
```auto
_paq.push(['addTracker', https://relevans.piwik.pro/ppms.php, 4ea8f3a2-3d85-4e81-9fc3-623cab5b5759]);
```
So, currently the whole Matomo tracking might not work. If you are to add Piwik PRO in such a way, you’ll have to disable the Piwik PRO tag within the Tag Manager module.
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### Author:  [@relevans](https://community.piwik.pro/u/relevans)
#### Post date: [November 7, 2022, 12:29pm UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/12 "2022-11-07T12:29:59Z")
I think it works. I used your guide, where there is no quotes:
I will remove the Piwik Pro code.
---
### Author:  [@kuba](https://community.piwik.pro/u/kuba)
#### Post date: [November 7, 2022, 12:50pm UTC](https://community.piwik.pro/t/consent-form-is-showing-up-even-though-it-has-been-disabled/1207/13 "2022-11-07T12:50:44Z")
Mentioned code uses variables that contain that data. If you want to put it there directly, you have to use single quotes.
```auto
_paq.push(['addTracker', 'https://relevans.piwik.pro/ppms.php', '4ea8f3a2-3d85-4e81-9fc3-623cab5b5759']);
```