# Custom channel grouping

**URL:** <https://community.piwik.pro/t/custom-channel-grouping/2994>\
**Category:** Reports and working with data\
**Created:** [October 5, 2023, 9:02am UTC](https://community.piwik.pro/t/custom-channel-grouping/2994 "2023-10-05T09:02:58Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![jurgen.vandevelde](https://avatars.discourse-cdn.com/v4/letter/j/4da419/32.png) [@jurgen.vandevelde](https://community.piwik.pro/u/jurgen.vandevelde)\
**Post date:** [October 5, 2023, 9:02am UTC](https://community.piwik.pro/t/custom-channel-grouping/2994/1 "2023-10-05T09:02:58Z")

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In some of our websites we see that traffic coming from e-mails are collected as Direct traffic and sometimes as Campaign traffic. To avoid issues, I created a test custom channel grouping in here: [Analytics](https://rca.piwik.pro/analytics/#/56eeb258-d3bf-4165-914e-e01bf0345f84/settings/custom-channel-grouping/)

Is this okay like this? Will it start measuring right away? Where will I find this extra channel grouping? Will it automatically show up in the Acquisition report?

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**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\
**Post date:** [October 5, 2023, 10:01am UTC](https://community.piwik.pro/t/custom-channel-grouping/2994/2 "2023-10-05T10:01:45Z")

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Hi @jurgen.vandevelde!

The custom channel grouping will be applied to all data available in the Analytics module - the data that is already there and data that will be tracked in the future.

Custom channel groupings can be used in reports - you can select them from the `Dimensions` tab. It’s best to create a separate custom report to use them.  
 ![obraz](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/e/eeee7ac5f49bc57cdbbff12c8d1f5816bd71a6b8.png)

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**Author:** ![jurgen.vandevelde](https://avatars.discourse-cdn.com/v4/letter/j/4da419/32.png) [@jurgen.vandevelde](https://community.piwik.pro/u/jurgen.vandevelde)\
**Post date:** [October 5, 2023, 10:15am UTC](https://community.piwik.pro/t/custom-channel-grouping/2994/3 "2023-10-05T10:15:20Z")

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Hi Anthony thanks for the fast input.

Will the new CCG appear on this page ([Analytics](https://rca.piwik.pro/analytics/#/56eeb258-d3bf-4165-914e-e01bf0345f84/reports/channels/channels/)) without me intervening or do I have to do something first?

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**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\
**Post date:** [October 5, 2023, 11:48am UTC](https://community.piwik.pro/t/custom-channel-grouping/2994/4 "2023-10-05T11:48:43Z")

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@jurgen.vandevelde The custom channel grouping won’t appear automatically in the default `Channels` report. It’s not really possible to aggregate both the default channel dimension and a custom channel grouping (use it side by side).

You can define a custom channel grouping that also includes the default ones, so you don’t have to use the default `channels` dimension.

I have created an example custom channel grouping to show you how you can set it up. It’s called `Custom channel`. There’s also a copy of the default `Channels` report called `Channels + mail traffic`. I think it should actually cover your case 🙂 .