# Deleted account

**URL:** <https://community.piwik.pro/t/deleted-account/5085>\
**Category:** Account\
**Created:** [April 17, 2025, 5:51pm UTC](https://community.piwik.pro/t/deleted-account/5085 "2025-04-17T17:51:38Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Radu](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@Radu](https://community.piwik.pro/u/Radu)\
**Post date:** [April 17, 2025, 5:51pm UTC](https://community.piwik.pro/t/deleted-account/5085/1 "2025-04-17T17:51:38Z")

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Hello I had to change the email for some accounts that I managed and even if I have deleted theme I cannot recreate again because it says the account already exist. Is there some way to deleted for good and redo the registration again?

Thank you

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [April 17, 2025, 6:24pm UTC](https://community.piwik.pro/t/deleted-account/5085/2 "2025-04-17T18:24:25Z")

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Hi @Radu, welcome to our community!  
Can you specify - you deleted the email from the account or you deleted the account?  
Deleting the user (email) does not delete your whole account, so you should be able to be invited to existing account with a new email.  
When I got your response I’ll be able to help.  
Tymek

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**Author:** ![Radu](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@Radu](https://community.piwik.pro/u/Radu)\
**Post date:** [April 17, 2025, 6:38pm UTC](https://community.piwik.pro/t/deleted-account/5085/3 "2025-04-17T18:38:24Z")

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Hi @Tymek I have deleted the account and I have to do the registration again but it says “account already exist”.

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [April 17, 2025, 8:29pm UTC](https://community.piwik.pro/t/deleted-account/5085/4 "2025-04-17T20:29:48Z")

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The reason for the error is that the account name has already bee assigned (even if the account is deleted). You simply need to pick another account name and the registration should go smoothly.  
Please let me know if that helps.  
Tymek

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**Author:** ![Radu](https://avatars.discourse-cdn.com/v4/letter/r/b2d939/32.png) [@Radu](https://community.piwik.pro/u/Radu)\
**Post date:** [April 17, 2025, 10:22pm UTC](https://community.piwik.pro/t/deleted-account/5085/5 "2025-04-17T22:22:18Z")

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ok with one account I managed to make it work while the other one now gives me the error “We’ve run into a problem with your form. Please try again later.”

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [April 22, 2025, 12:37pm UTC](https://community.piwik.pro/t/deleted-account/5085/6 "2025-04-22T12:37:55Z")

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Can you tell me the account name that does not allow to go through?  
Please send it over in a personal message.  
Thanks!

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**Author:** ![system](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/1X/db7013c4fd6a24443b339309db52f14995207737.png) [@system](https://community.piwik.pro/u/system)\
**Post date:** [May 6, 2025, 12:38pm UTC](https://community.piwik.pro/t/deleted-account/5085/7 "2025-05-06T12:38:51Z")

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