# Difference bettwen user and visitor

**URL:** <https://community.piwik.pro/t/difference-bettwen-user-and-visitor/1974>\
**Category:** Reports and working with data\
**Created:** [April 6, 2023, 9:22am UTC](https://community.piwik.pro/t/difference-bettwen-user-and-visitor/1974 "2023-04-06T09:22:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![austinwu-fiftyfive](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/austinwu-fiftyfive/32/1428_2.png) [@austinwu-fiftyfive](https://community.piwik.pro/u/austinwu-fiftyfive)\
**Post date:** [April 6, 2023, 9:22am UTC](https://community.piwik.pro/t/difference-bettwen-user-and-visitor/1974/1 "2023-04-06T09:22:56Z")

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Hi,

I am confused about the definition of user and visitor. Could you please verify?

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**Author:** ![Michal\_Szczerek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/michal_szczerek/32/1493_2.png) [@Michal\_Szczerek](https://community.piwik.pro/u/Michal_Szczerek)\
**Post date:** [April 6, 2023, 9:36am UTC](https://community.piwik.pro/t/difference-bettwen-user-and-visitor/1974/2 "2023-04-06T09:36:06Z")

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Hi, I think you might find what you are looking for in the engagement reports [Engagement report | Piwik PRO help center](https://help.piwik.pro/support/reports/engagement-report/) There is all information on new and returning visitors

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**Author:** ![Jarek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/jarek/32/4408_2.png) [@Jarek](https://community.piwik.pro/u/Jarek)\
**Post date:** [April 6, 2023, 12:45pm UTC](https://community.piwik.pro/t/difference-bettwen-user-and-visitor/1974/3 "2023-04-06T12:45:22Z")

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> **[List of dimensions and metrics | Piwik PRO help center](https://help.piwik.pro/support/reports/metrics-dimensions/)**
>
> Here’s a list of dimensions and metrics in Piwik PRO. Dimensions contain their description, category and scope. Metrics include their description, category and the approximation method used to calculate them. Dimensions Session Dimension name...

Visitors - The number of unique visitors. Every visitor is counted once, even if they visit the website many times during the day.  
Users - The number of visitors with the User ID.

Basically Users metric counts only those visitors for who the User ID was tracked.