# Error 404 Resource not found

**URL:** <https://community.piwik.pro/t/error-404-resource-not-found/5405>\
**Category:** Account\
**Created:** [October 27, 2025, 2:12pm UTC](https://community.piwik.pro/t/error-404-resource-not-found/5405 "2025-10-27T14:12:56Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![drupalist](https://avatars.discourse-cdn.com/v4/letter/d/ecb155/32.png) [@drupalist](https://community.piwik.pro/u/drupalist)\
**Post date:** [October 27, 2025, 2:12pm UTC](https://community.piwik.pro/t/error-404-resource-not-found/5405/1 "2025-10-27T14:12:56Z")

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Hello!

I tried to access my account from [Login - Piwik PRO](https://piwik.pro/login/) but I’m getting an error

“**Error 404  
Resource not found**”

Is there no way to login for example with email address? Any advice what to do next?

There was a similar topic before, but it doesn’t have a solution in it and the topic is closed, so I created a new one.

Thanks for any help!

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**Author:** ![sararekowska](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/sararekowska/32/1582_2.png) [@sararekowska](https://community.piwik.pro/u/sararekowska)\
**Post date:** [October 29, 2025, 10:46am UTC](https://community.piwik.pro/t/error-404-resource-not-found/5405/2 "2025-10-29T10:46:10Z")

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Hi! Just to confirm - are you sure you’re entering the correct account name? Could you also check your inbox for any emails from Piwik PRO?

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**Author:** ![drupalist](https://avatars.discourse-cdn.com/v4/letter/d/ecb155/32.png) [@drupalist](https://community.piwik.pro/u/drupalist)\
**Post date:** [October 29, 2025, 11:29am UTC](https://community.piwik.pro/t/error-404-resource-not-found/5405/3 "2025-10-29T11:29:15Z")

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Thanks for the reply!

Yeah, the account name should be correct. I double checked it from the emails I have received from Piwik PRO.

This is a somewhat old account as it was created on 9th January 2025. It hasn’t been used much as it’s one of our test/demo accounts. I should be receiving all the emails related to that account, but I haven’t gotten any in a long time.

Could it be that this account has somehow been automatically removed?

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**Author:** ![sararekowska](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/sararekowska/32/1582_2.png) [@sararekowska](https://community.piwik.pro/u/sararekowska)\
**Post date:** [October 29, 2025, 11:56am UTC](https://community.piwik.pro/t/error-404-resource-not-found/5405/4 "2025-10-29T11:56:18Z")

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Can you send me the account name in a private message? I’ll check if anything happened to it

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**Author:** ![drupalist](https://avatars.discourse-cdn.com/v4/letter/d/ecb155/32.png) [@drupalist](https://community.piwik.pro/u/drupalist)\
**Post date:** [November 5, 2025, 2:22pm UTC](https://community.piwik.pro/t/error-404-resource-not-found/5405/5 "2025-11-05T14:22:57Z")

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Just to confirm what had happened in this case. My account had been inactive for too long and it was automatically removed from the system. Thank you for helping me with the issue!

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**Author:** ![system](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/1X/db7013c4fd6a24443b339309db52f14995207737.png) [@system](https://community.piwik.pro/u/system)\
**Post date:** [November 7, 2025, 2:23pm UTC](https://community.piwik.pro/t/error-404-resource-not-found/5405/6 "2025-11-07T14:23:12Z")

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