# Error: Your connection isn't private **URL:** \ **Category:** Account\ **Created:** [January 15, 2024, 4:25pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488 "2024-01-15T16:25:52Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![mkt](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mkt](https://community.piwik.pro/u/mkt)\ **Post date:** [January 15, 2024, 4:25pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/1 "2024-01-15T16:25:52Z")
I can’t log in to the company account because doesn’t matter the browser the message is always: Your connection isn’t private. NET::ERR\_CERT\_AUTHORITY\_INVALID.How to solve it? It is happening for more than 3 months. Please help me. ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [January 15, 2024, 4:31pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/2 "2024-01-15T16:31:05Z")
Hi @mkt, Could you send me the account/instance name? It can be either here or in a private message. ---
**Author:** ![mkt](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mkt](https://community.piwik.pro/u/mkt)\ **Post date:** [January 15, 2024, 4:44pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/3 "2024-01-15T16:44:21Z")
Hi Anthony, User name: EDIT: removed the email address ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [January 15, 2024, 5:53pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/4 "2024-01-15T17:53:01Z")
Sorry for not being more precise - please provide your Piwik PRO account name (.piwik.pro). ---
**Author:** ![mkt](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mkt](https://community.piwik.pro/u/mkt)\ **Post date:** [January 15, 2024, 6:30pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/5 "2024-01-15T18:30:35Z")
This is the only info I have. Could you not find the PIWIK PRO account name with this e-mail? I am struggling to login maybe because of it? ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [January 15, 2024, 6:46pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/6 "2024-01-15T18:46:53Z")
When logging into your Piwik PRO account you should see the account/instance name in your browser address bar (e.g. `example.piwik.pro`). ---
**Author:** ![mkt](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mkt](https://community.piwik.pro/u/mkt)\ **Post date:** [January 16, 2024, 1:01pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/7 "2024-01-16T13:01:26Z")
Could be: I dont have this info, I need help to recover the login access. ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [January 16, 2024, 1:53pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/8 "2024-01-16T13:53:19Z")
Could you provide a screenshot (or screenshots) of the certificate that the error is mentioning? I have checked the Piwik PRO account with `aapjoints` in it’s name and it seems to be working on my end. You should be able to display the certificate details by either clicking `view certificate` somewhere in the error description or by clicking the padlock icon on your address bar. ---
**Author:** ![mkt](https://avatars.discourse-cdn.com/v4/letter/m/3bc359/32.png) [@mkt](https://community.piwik.pro/u/mkt)\ **Post date:** [January 16, 2024, 2:02pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/9 "2024-01-16T14:02:04Z")
EDIT: removed the screenshot ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [January 16, 2024, 2:31pm UTC](https://community.piwik.pro/t/error-your-connection-isnt-private/3488/10 "2024-01-16T14:31:01Z")
I’ll send you a private message as it seems that the account address you are entering is incorrect.