# ‼️ Help! New debug mode does not work anymore in our setup!

**URL:** <https://community.piwik.pro/t/help-new-debug-mode-does-not-work-anymore-in-our-setup/4890>\
**Category:** Data collection and tags\
**Created:** [February 10, 2025, 4:15pm UTC](https://community.piwik.pro/t/help-new-debug-mode-does-not-work-anymore-in-our-setup/4890 "2025-02-10T16:15:21Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![thomasgerstmann](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/thomasgerstmann/32/864_2.png) [@thomasgerstmann](https://community.piwik.pro/u/thomasgerstmann)\
**Post date:** [February 10, 2025, 4:15pm UTC](https://community.piwik.pro/t/help-new-debug-mode-does-not-work-anymore-in-our-setup/4890/1 "2025-02-10T16:15:21Z")

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Hello Piwik team,

as I tried to improve Tag Management today, I saw that old Debug Mode access via adding URL parameter “?\_stg\_debug” does not work anymore. Our setup is more complex, working i.e. with a rollup property and a custom Piwik source code integration.

The four aspects on your new help page I have checked.

- Your browser allows popups. Some browsers, such as Safari, block them by default. → Yes, browser allows popups.
- The necessary code is installed on your site. → Yes, the code is installed (It’s individually integrated into a single page application. I don’t know if its correct towards this new debug mode feature…)
- Your site address is correct and you’re connecting to the correct URL. → Yes, of course.
- Ad-blocking extensions are temporarily disabled. → Yes, all are disabled.

But still, Debug Modes feedback remains to be “Connection lost”.

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/c/c0417fc85b1e011079f7e2d15ff4af17adbc685b.png)

Can you please contact me to help, if you like directly via email: [mail@thomasgerstmann.de](mailto:mail@thomasgerstmann.de)?

Thank you!

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**Author:** ![Maciej\_Kowcun](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/maciej_kowcun/32/787_2.png) [@Maciej\_Kowcun](https://community.piwik.pro/u/Maciej_Kowcun)\
**Post date:** [February 10, 2025, 4:33pm UTC](https://community.piwik.pro/t/help-new-debug-mode-does-not-work-anymore-in-our-setup/4890/2 "2025-02-10T16:33:40Z")

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Hi @thomasgerstmann,

I’ve sent you an email. Apologies for the inconvenience; we’re actively working on identifying the cause of the issue.