# I have not received an email to activate account **URL:** \ **Category:** Account\ **Created:** [April 24, 2023, 12:14pm UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066 "2023-04-24T12:14:44Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![MJJ](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/mjj/32/1676_2.png) [@MJJ](https://community.piwik.pro/u/MJJ)\ **Post date:** [April 24, 2023, 12:14pm UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/1 "2023-04-24T12:14:44Z")
I have tried to create a Piwik PRO account, but I never received the activation email - and now I’m stuck and cannot start using the account. Can anybody resend the activation email or something?? ---
**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\ **Post date:** [April 24, 2023, 12:16pm UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/2 "2023-04-24T12:16:43Z")
Hi @MJJ, welcome to our Community forum! I’ll try to help you. Let me send you a personal message as I’ll need some details from you. ---
**Author:** ![Tim\_Wilson](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tim_wilson/32/1740_2.png) [@Tim\_Wilson](https://community.piwik.pro/u/Tim_Wilson)\ **Post date:** [May 8, 2023, 9:48pm UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/3 "2023-05-08T21:48:02Z")
@Tymek Same issue for me. I created an account, but I never received an email to verify it (searched in spam, searched everywhere; it’s a simple Gmail account). I also tried Forgot password (even though I hadn’t gotten to the point of creating a password), and no email ever arrived for that, either. When I try to just start over, the system tells me that the email address already exists (as does the account name for the site I was trying to set up). Can you help me, too? ---
**Author:** ![Thom](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/thom/32/1657_2.png) [@Thom](https://community.piwik.pro/u/Thom)\ **Post date:** [May 9, 2023, 7:17am UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/4 "2023-05-09T07:17:50Z")
Same issue here. Problem for new accounts, lost password and all system emails. Tried and tested many different email providers aswell. Microsoft private, google business and google private. ---
**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\ **Post date:** [May 9, 2023, 7:51am UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/5 "2023-05-09T07:51:51Z")
Hi @Tim_Wilson thanks for reporting it. Can you ping me in a private message with the email address and the account name you wanted to register? Tymek ---
**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\ **Post date:** [May 9, 2023, 7:53am UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/6 "2023-05-09T07:53:19Z")
@Thom I have just replied to your private message, you gave me two emails, but here you mention three different configurations. Can you let me know the third one so I can check? Tymek ---
**Author:** ![CorBro](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/corbro/32/1741_2.png) [@CorBro](https://community.piwik.pro/u/CorBro)\ **Post date:** [May 9, 2023, 9:02am UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/7 "2023-05-09T09:02:06Z")
Same issue as above. Did not get my activation mail. ---
**Author:** ![Angela](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/angela/32/1742_2.png) [@Angela](https://community.piwik.pro/u/Angela)\ **Post date:** [May 9, 2023, 9:52am UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/8 "2023-05-09T09:52:27Z")
Same issue. I’ve tried to activate an account yesterday, but I haven’t received the confirmation email (I’ve already checked in spam). Could you please help me? ---
**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\ **Post date:** [May 9, 2023, 9:53am UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/9 "2023-05-09T09:53:41Z")
hi @Angela, sure I’ll have a look. Can you send me your registration details? Tymek ---
**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\ **Post date:** [May 10, 2023, 10:57am UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/10 "2023-05-10T10:57:39Z")
@CorBro can you share with me your registration details in a private message? I’ll try to help. Tymek ---
**Author:** ![CorBro](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/corbro/32/1741_2.png) [@CorBro](https://community.piwik.pro/u/CorBro)\ **Post date:** [May 10, 2023, 11:58am UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/11 "2023-05-10T11:58:25Z")
I got the mail later and was able to complete the registration. Thank you! ---
**Author:** ![Per\_Jacobsen](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/per_jacobsen/32/1754_2.png) [@Per\_Jacobsen](https://community.piwik.pro/u/Per_Jacobsen)\ **Post date:** [May 10, 2023, 1:29pm UTC](https://community.piwik.pro/t/i-have-not-received-an-email-to-activate-account/2066/12 "2023-05-10T13:29:53Z")
Same problem for me…