# Internal server error - July 23

**URL:** <https://community.piwik.pro/t/internal-server-error-july-23/2536>\
**Category:** Account\
**Created:** [July 5, 2023, 11:08am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536 "2023-07-05T11:08:33Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![Thom](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/thom/32/1657_2.png) [@Thom](https://community.piwik.pro/u/Thom)\
**Post date:** [July 5, 2023, 11:08am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/1 "2023-07-05T11:08:33Z")

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Hey!

Working on my account and getting an internal server error.

Are your servers down?

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**Author:** ![Thom](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/thom/32/1657_2.png) [@Thom](https://community.piwik.pro/u/Thom)\
**Post date:** [July 5, 2023, 11:15am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/2 "2023-07-05T11:15:41Z")

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Down for every single client. Seems like everything on Piwik is down.

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**Author:** ![Thom](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/thom/32/1657_2.png) [@Thom](https://community.piwik.pro/u/Thom)\
**Post date:** [July 5, 2023, 11:21am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/3 "2023-07-05T11:21:28Z")

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It is up now 😃

This is written for minimum characters.

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [July 5, 2023, 11:24am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/4 "2023-07-05T11:24:07Z")

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hi @Thom ,  
Yes, we are noticing a downtime now, please bear with me, I’ll update you when the issue is resolved.  
Tymek

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [July 5, 2023, 11:30am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/5 "2023-07-05T11:30:31Z")

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@Thom it seems the problem was put to bed, I tested my Core account and it works fine.  
Please let me know if you still see an issue.  
Tymek

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**Author:** ![Thom](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/thom/32/1657_2.png) [@Thom](https://community.piwik.pro/u/Thom)\
**Post date:** [July 5, 2023, 11:31am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/6 "2023-07-05T11:31:50Z")

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The problem is back. Everything is down again…

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<div class="post-metadata">

**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [July 5, 2023, 11:35am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/7 "2023-07-05T11:35:10Z")

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Sorry for that, I’m getting our team on it.

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<div class="post-metadata">

**Author:** ![Thom](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/thom/32/1657_2.png) [@Thom](https://community.piwik.pro/u/Thom)\
**Post date:** [July 5, 2023, 11:35am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/8 "2023-07-05T11:35:33Z")

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Thanks, please let me know if there is anything I can do.

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<div class="post-metadata">

**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [July 5, 2023, 12:39pm UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/9 "2023-07-05T12:39:52Z")

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@Thom we see that performance went back to normal over the last 30 minutes, this time the issue should be resolved permanently.  
Please let me know if you observe any further issues.  
Thanks for reporting it!  
Tymek

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**Author:** ![asinior](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/asinior/32/1905_2.png) [@asinior](https://community.piwik.pro/u/asinior)\
**Post date:** [July 15, 2024, 9:28am UTC](https://community.piwik.pro/t/internal-server-error-july-23/2536/10 "2024-07-15T09:28:09Z")

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Hi,  
I am happy to announce that we recently introduced a public status page so that you have a clear overview of incidents that may have affected your service performance.

You can check the status of your service by adding `/status` to your account address just as in the following example: `https://your-instance.piwik.pro/status`.

Kindly note that this feature is currently in beta and is not yet accessible to all accounts.