Inviting an existing user

Hi there!

I’m trying to invite to a account a user already registered on a different account. When I try to send the invite, i get the error “the user already exists with this email.”

Indeed, the email is used on an other account (my personnal account) and I have to access to my client account.

Thanks for help


Hi Cédric,
At this moment Piwik PRO Analytics Suite does not support adding this same user to multiple organizations, I need to ask you to use an alias of your email or provide another email address.
We do have this feature in plans, but I cannot specify the date just yet.

Web agencies potentially have hundreds of customer. They might be your number one business target.
Being able to access every Piwik pro customer account with one email address is quite critical.
Please prioritize this.

this functionality is one of the elements of a bigger project we are discussing.

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I was trying to launch Piwik with multiple clients today, to see if the tool would cover their needs, but they all sent me emails back with this message. So, to add these clients, a new email for every single one is necessary? That’s a really big hassle, any idea when this will get fixed? That would be really helpful :slight_smile:

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Unfortunately, the solution we can suggest now is to use aliases or different emails for those users. At this moment I don’t have specific dates for the implementation yet.

As a consultant I also again want to stress this.
If we as partners want to push or should push Piwik then a multi tenant solution musst be doable.

Yes I can create an alias per client, and yes I’ve got a password manager in place. But it’s still a hassle ^^