# Is Piwik not working today? **URL:** \ **Category:** Account\ **Created:** [January 12, 2024, 12:05pm UTC](https://community.piwik.pro/t/is-piwik-not-working-today/3480 "2024-01-12T12:05:02Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![muttley90](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@muttley90](https://community.piwik.pro/u/muttley90)\ **Post date:** [January 12, 2024, 12:05pm UTC](https://community.piwik.pro/t/is-piwik-not-working-today/3480/1 "2024-01-12T12:05:02Z")
I can’t connect to Piwik Analytics and all Looker Studio dashboards are showing connection errors. Login page is blocked this way ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/8/8016ae2f0c6ca2b332b964a3640a859f3c29b245.png) Is there some problem on my account or is it widespread? Thanks Marco ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [January 12, 2024, 12:13pm UTC](https://community.piwik.pro/t/is-piwik-not-working-today/3480/2 "2024-01-12T12:13:32Z")
Hi @muttley90, Are you a Core or Enterprise user? If the latter then the issue should be gone now or soon (try refreshing the page). Edit: if you are a Core user let me know too 🙂 ---
**Author:** ![muttley90](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@muttley90](https://community.piwik.pro/u/muttley90)\ **Post date:** [January 12, 2024, 12:38pm UTC](https://community.piwik.pro/t/is-piwik-not-working-today/3480/4 "2024-01-12T12:38:12Z")
Thank you, I logged in successfully. Now that I logged in, I found that there is no order tracked since last tuesday at 13.00 ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [January 12, 2024, 1:00pm UTC](https://community.piwik.pro/t/is-piwik-not-working-today/3480/5 "2024-01-12T13:00:14Z")
> [@muttley90](#): > > Now that I logged in, I found that there is no order tracked since last tuesday at 13.00 We are still investigating the event connected to issues with the login process, but if there’s data loss involved it should only impact 12:00-13:10 CET on 12/01/2024. Please verify whether this is not connected to other issues such as `dataLayer` or general ecommerce tracking implementation. ---
**Author:** ![muttley90](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@muttley90](https://community.piwik.pro/u/muttley90)\ **Post date:** [January 12, 2024, 1:29pm UTC](https://community.piwik.pro/t/is-piwik-not-working-today/3480/6 "2024-01-12T13:29:11Z")
Tracking is working as usual, with no changes in 2024. ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [January 12, 2024, 1:36pm UTC](https://community.piwik.pro/t/is-piwik-not-working-today/3480/7 "2024-01-12T13:36:55Z")
Could you send me the name or URL of your Piwik PRO account? It can be either here or in a private message. ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [January 14, 2024, 7:46am UTC](https://community.piwik.pro/t/is-piwik-not-working-today/3480/8 "2024-01-14T07:46:26Z")
Closing the topic as the issue with missing orders was a result of `dataLayer` changes. ---
**Author:** ![asinior](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/asinior/32/1905_2.png) [@asinior](https://community.piwik.pro/u/asinior)\ **Post date:** [July 15, 2024, 9:26am UTC](https://community.piwik.pro/t/is-piwik-not-working-today/3480/9 "2024-07-15T09:26:13Z")
Hi, I am happy to announce that we recently introduced a public status page so that you have a clear overview of incidents that may have affected your service performance. You can check the status of your service by adding `/status` to your account address just as in the following example: `https://your-instance.piwik.pro/status`. Kindly note that this feature is currently in beta and is not yet accessible to all accounts.