# Looker Studio - Connector down

**URL:** <https://community.piwik.pro/t/looker-studio-connector-down/5434>\
**Category:** API & integrations\
**Created:** [November 26, 2025, 3:42pm UTC](https://community.piwik.pro/t/looker-studio-connector-down/5434 "2025-11-26T15:42:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![LisaBlanchard](https://avatars.discourse-cdn.com/v4/letter/l/f07891/32.png) [@LisaBlanchard](https://community.piwik.pro/u/LisaBlanchard)\
**Post date:** [November 26, 2025, 3:42pm UTC](https://community.piwik.pro/t/looker-studio-connector-down/5434/1 "2025-11-26T15:42:35Z")

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Hi,

Today around 2:10 p.m., some display bugs were noticed, then a connector authorisation request popped up, and since then it’s been impossible to reconnect. The authorisation was validated, but it seems like I need to re-enter the credentials. I tried entering the current credentials without success, and I recreated keys even though it wasn’t strictly necessary because the previous ones are still active, and the page keeps looping even when I enter all the correct information. Could you please resolve this issue quickly?

Best regards,

 ![piwik-pro-connector](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/3/3b6d355c63f41750437a12b7a4bed86599377265.jpeg)