# Looker Studio connector stopped working

**URL:** <https://community.piwik.pro/t/looker-studio-connector-stopped-working/5431>\
**Category:** API & integrations\
**Created:** [November 20, 2025, 12:21pm UTC](https://community.piwik.pro/t/looker-studio-connector-stopped-working/5431 "2025-11-20T12:21:16Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Treffsikker\_Kjetil](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/treffsikker_kjetil/32/3989_2.png) [@Treffsikker\_Kjetil](https://community.piwik.pro/u/Treffsikker_Kjetil)\
**Post date:** [November 20, 2025, 12:21pm UTC](https://community.piwik.pro/t/looker-studio-connector-stopped-working/5431/1 "2025-11-20T12:21:16Z")

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Yesterday, 19 of nov. 2025, reports in looker studio returned error messages instead of data. New connections can not be created as it throws an error. See screenshot below. Also I noticed that it now only asks me to Select instance. Before it will also ask to select website too. These issues appeared after Piwik had a “under construction” message on their website. So I believe this needs to be fixed by Piwik.

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/7/702ead178309aa87fc173c84064464b2e41f4850.png)

 ![Screenshot 2025-11-20 at 13.15.55](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/8/82911729c2d5ccc45f097e7cb57a9e14e762fc80.png)

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**Author:** ![sararekowska](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/sararekowska/32/1582_2.png) [@sararekowska](https://community.piwik.pro/u/sararekowska)\
**Post date:** [November 24, 2025, 9:36am UTC](https://community.piwik.pro/t/looker-studio-connector-stopped-working/5431/2 "2025-11-24T09:36:06Z")

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Hi! Have you tried completely removing the connector and setting it up again (with new API keys)?

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**Author:** ![Treffsikker\_Kjetil](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/treffsikker_kjetil/32/3989_2.png) [@Treffsikker\_Kjetil](https://community.piwik.pro/u/Treffsikker_Kjetil)\
**Post date:** [November 24, 2025, 10:44am UTC](https://community.piwik.pro/t/looker-studio-connector-stopped-working/5431/3 "2025-11-24T10:44:48Z")

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Yes, I just tried it now.

- Deleted and created new api key.
- Created new data source (directly, not through report)
- Selected Add new/overwrite (see screenshot)
- Set my path, user name and password
- Tried new connection (which has same name as before cause of same path)
- Same error, the API key is not possible to update as error come before that step

 ![Screenshot 2025-11-24 at 11.41.29](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/3/398004f1493e0f6cb79b07074f2c2f8b5cb614ad.png)

 ![Screenshot 2025-11-24 at 11.44.17](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/0/0f34a3a62556d28afe45a37a2353ff2b7b0384e9.png)

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**Author:** ![Treffsikker\_Kjetil](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/treffsikker_kjetil/32/3989_2.png) [@Treffsikker\_Kjetil](https://community.piwik.pro/u/Treffsikker_Kjetil)\
**Post date:** [December 1, 2025, 4:53pm UTC](https://community.piwik.pro/t/looker-studio-connector-stopped-working/5431/4 "2025-12-01T16:53:29Z")

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Could someone please try to set up a Data source in Google Looker Studio and see if they get the Piwik connection to work? That would clarify a lot for me 🙂

@sararekowska

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**Author:** ![Treffsikker\_Kjetil](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/treffsikker_kjetil/32/3989_2.png) [@Treffsikker\_Kjetil](https://community.piwik.pro/u/Treffsikker_Kjetil)\
**Post date:** [December 9, 2025, 11:07am UTC](https://community.piwik.pro/t/looker-studio-connector-stopped-working/5431/5 "2025-12-09T11:07:14Z")

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Yey! I figured out this one. Solved by creating new client id and secret.

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**Author:** ![system](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/1X/db7013c4fd6a24443b339309db52f14995207737.png) [@system](https://community.piwik.pro/u/system)\
**Post date:** [December 11, 2025, 11:07am UTC](https://community.piwik.pro/t/looker-studio-connector-stopped-working/5431/6 "2025-12-11T11:07:58Z")

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Closed on December 11, 2025, 11:07am UTC

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