# Looker Studio - Piwik Pro Connector issue **URL:** \ **Category:** Reports and working with data\ **Created:** [March 29, 2025, 6:27am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038 "2025-03-29T06:27:39Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![FlorianEngel](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/florianengel/32/4221_2.png) [@FlorianEngel](https://community.piwik.pro/u/FlorianEngel)\ **Post date:** [March 29, 2025, 6:27am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/1 "2025-03-29T06:27:39Z")
Hello, I’m responsible for Piwik Pro at DEEP. I had created a relationship with Looker Studio and it suddenly disconnected. When I try to reconnect with the API key + username, the connector grinds and nothing happens. is there a similar problem for other people? The Piwik Pro subscription is being renewed on the DEEP side and we have a “your subscription will expire on April 25” message. Could this be the cause of our problem? Thanks in advance for any help ---
**Author:** ![FlorianEngel](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/florianengel/32/4221_2.png) [@FlorianEngel](https://community.piwik.pro/u/FlorianEngel)\ **Post date:** [March 29, 2025, 6:35am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/2 "2025-03-29T06:35:24Z")
![Enregistrement-de-l’écran-2025-03-29-à-07.34.08](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/8/8b5c7770f022784e2e3d40a35a97fee55784337f.gif) ---
**Author:** ![FlorianEngel](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/florianengel/32/4221_2.png) [@FlorianEngel](https://community.piwik.pro/u/FlorianEngel)\ **Post date:** [March 30, 2025, 6:52am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/3 "2025-03-30T06:52:39Z")
Could someone help me please ? ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 2, 2025, 9:14am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/4 "2025-04-02T09:14:14Z")
(The thread has been continued in a private message since 2 days ago 😉) ---
**Author:** ![rune.aas](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/rune.aas/32/4235_2.png) [@rune.aas](https://community.piwik.pro/u/rune.aas)\ **Post date:** [April 3, 2025, 7:38am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/5 "2025-04-03T07:38:43Z")
I’m experiencing the exact the same issue with a client of mine. Is there any known solution to this @anthonybartczak ? ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 3, 2025, 8:20am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/6 "2025-04-03T08:20:04Z")
In this case the credentials seem to be invalid (e.g. have been deleted). So it’s not a connector issue. Please verify whether this issue also happens with a fresh pair of API credentials. ---
**Author:** ![rune.aas](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/rune.aas/32/4235_2.png) [@rune.aas](https://community.piwik.pro/u/rune.aas)\ **Post date:** [April 3, 2025, 9:38am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/7 "2025-04-03T09:38:09Z")
I tried with a fresh pair of API credentials now, but unfortunately with the same outcome. ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 3, 2025, 9:42am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/8 "2025-04-03T09:42:14Z")
I’ll send you a private message. ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 3, 2025, 12:03pm UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/9 "2025-04-03T12:03:23Z")
solved 🙂 (the connector wasn’t informing about the missing product license during the renewal) ---
**Author:** ![FlorianEngel](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/florianengel/32/4221_2.png) [@FlorianEngel](https://community.piwik.pro/u/FlorianEngel)\ **Post date:** [April 3, 2025, 1:15pm UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/10 "2025-04-03T13:15:19Z")
During the period between license expiration and renewal, does the API stop working, preventing data from being pushed to Looker Studio? ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 3, 2025, 1:17pm UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/11 "2025-04-03T13:17:54Z")
Answered in private message but yes - the API will respond with `402` (`There is no active license for "XYZ" organization`). ---
**Author:** ![Google\_Analytics](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/google_analytics/32/4238_2.png) [@Google\_Analytics](https://community.piwik.pro/u/Google_Analytics)\ **Post date:** [April 4, 2025, 2:02pm UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/12 "2025-04-04T14:02:05Z")
I am experiencing the same issue, how was the issue solved? I have a core lincese (not sure if that matters) ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 5, 2025, 11:14am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/13 "2025-04-05T11:14:47Z")
It was related to enterprise license, so it shouldn’t happen on Core plans. Make sure you are inputting correct API credentials and path. > **[Looker Studio (Google Data Studio) integration | Piwik PRO help center](https://help.piwik.pro/support/integrations/looker-studio-integration/)** > > Note: Our Looker Studio connector is now officially approved by Google and available in the connector gallery. Verified connector versions starting from 1.4.1 are the only supported versions and will be updated automatically.All versions earlier than... ---
**Author:** ![Google\_Analytics](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/google_analytics/32/4238_2.png) [@Google\_Analytics](https://community.piwik.pro/u/Google_Analytics)\ **Post date:** [April 7, 2025, 8:02am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/14 "2025-04-07T08:02:58Z")
The API Credentials are correct, when I click on submit, it loads but it then returns to the same screen ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 7, 2025, 8:08am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/15 "2025-04-07T08:08:58Z")
Could you send me the credentials in a private message? I’ll check if the problem exists outside of the connector. ---
**Author:** ![Yasminha](https://avatars.discourse-cdn.com/v4/letter/y/bb73d2/32.png) [@Yasminha](https://community.piwik.pro/u/Yasminha)\ **Post date:** [April 8, 2025, 8:18am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/16 "2025-04-08T08:18:26Z")
Hello everyone, I’ve had the same problem since yesterday. I can’t access my looker studio dashboard. However, the data was available last Friday (April 04). Have you found any solutions? Do you know why? Thanks for your help ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 8, 2025, 8:19am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/17 "2025-04-08T08:19:50Z")
We have removed the old versions of the connector, so this could be the reason. Please migrate to the newest one if that’s the case. > **[Looker Studio (Google Data Studio) integration | Piwik PRO help center](https://help.piwik.pro/support/integrations/looker-studio-integration/)** > > Note: Our Looker Studio connector is now officially approved by Google and available in the connector gallery. Verified connector versions starting from 1.4.1 are the only supported versions and will be updated automatically.All versions earlier than... ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/3/31af8dc59fc0ac5aec6efe0a24fbc184d2b0609a.png) ---
**Author:** ![Yasminha](https://avatars.discourse-cdn.com/v4/letter/y/bb73d2/32.png) [@Yasminha](https://community.piwik.pro/u/Yasminha)\ **Post date:** [April 8, 2025, 8:44am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/18 "2025-04-08T08:44:04Z")
> [@anthonybartczak](#): > > We have removed the old versions of the connector, so this could be the reason. Please migrate to the newest one if that’s the case. I’ve updated the connector but despite this, the data from my looker studio dashboard still doesn’t display ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 8, 2025, 8:45am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/19 "2025-04-08T08:45:15Z")
Could you send a screenshot of how the errors look like? ---
**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\ **Post date:** [April 8, 2025, 8:51am UTC](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038/21 "2025-04-08T08:51:56Z")
It seems like you’re still referring to the old connector / data source in those widget. Did you switch it after adding the new connector? See the “Data source” field on the right side. You can also see what data sources are defined in this dashboard. Resource \> Manage added data sources. [Next page](https://community.piwik.pro/t/looker-studio-piwik-pro-connector-issue/5038.md?page=2)