# New session while Referrer URL on same domain

**URL:** <https://community.piwik.pro/t/new-session-while-referrer-url-on-same-domain/3592>\
**Category:** Data collection and tags\
**Created:** [February 5, 2024, 5:01pm UTC](https://community.piwik.pro/t/new-session-while-referrer-url-on-same-domain/3592 "2024-02-05T17:01:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Thomas\_Anode\_FR](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/thomas_anode_fr/32/1425_2.png) [@Thomas\_Anode\_FR](https://community.piwik.pro/u/Thomas_Anode_FR)\
**Post date:** [February 5, 2024, 5:01pm UTC](https://community.piwik.pro/t/new-session-while-referrer-url-on-same-domain/3592/1 "2024-02-05T17:01:03Z")

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Hello,

I don’t understand how this is possible, as both entry & referrer URL share the same subdomain:

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/e/e96ce819926cd22c5ea42df4ce5f101d6ebe39ec.png)

Also, Piwik PRO is installed on the two pages. Page views are regularly detected on both:

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/6/61604a6c0cb72d05802b1c81d13776fab155f753.png)  
 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/3/3e84cc2d8dae0b6ea08f474a6c9c704918bc4d5e.png)

The session max duration is set to 12h:

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/b/baee3832220f0b4afe0e96937e60d55d778a7604.png)

And these options are turned off:

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/2/2650b896d623cbba21d8f8d7a61e9bf27737179f.png)  
 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/1/159e067d1a49ff50c4bad8937f2f9fc189580797.png)

The full referrer URL contains multiple parameters, as it’s a landing page used in Google Ads. The new session that starts on the page “/heyflow/projet” loses all of these and is simply attached to source / medium “direct / direct”:

 ![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/5/5ab34c73e2c447705d6700b7dc4478f4f509ba47.png)

Thank you!

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<div class="post-metadata">

**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\
**Post date:** [February 5, 2024, 6:11pm UTC](https://community.piwik.pro/t/new-session-while-referrer-url-on-same-domain/3592/2 "2024-02-05T18:11:19Z")

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Hi @Thomas_Anode_FR,

Could you share the account URL and the date when this case happened? I have a theory but I’d like to confirm it first.

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<div class="post-metadata">

**Author:** ![Martin](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@Martin](https://community.piwik.pro/u/Martin)\
**Post date:** [August 21, 2024, 1:38pm UTC](https://community.piwik.pro/t/new-session-while-referrer-url-on-same-domain/3592/3 "2024-08-21T13:38:33Z")

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Could you update this topic. I also see a big amount of transactions missing the initial source / medium. Exampel; user starts the journey with google/organic … browses through the first steps in the basket, but does not close the tab. Comes back 2 hours later, and a new sessions starts where he left in the basket process. But this time the source medium is direct / direct. In the session log or ecommerce report you can see the number of sessions. so Piwik does recognize the user, but somehow changes the channel and source / medium. My settings are similar to the ones from Thomas. Regrds Martin