# No data collection from our websites

**URL:** <https://community.piwik.pro/t/no-data-collection-from-our-websites/4129>\
**Category:** Data collection and tags\
**Created:** [June 18, 2024, 7:26am UTC](https://community.piwik.pro/t/no-data-collection-from-our-websites/4129 "2024-06-18T07:26:58Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Daan\_Geers](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/daan_geers/32/2479_2.png) [@Daan\_Geers](https://community.piwik.pro/u/Daan_Geers)\
**Post date:** [June 18, 2024, 7:26am UTC](https://community.piwik.pro/t/no-data-collection-from-our-websites/4129/1 "2024-06-18T07:26:58Z")

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Hi, Since a week no data is collected. The debugger is working. Last week i got a message in piwik pro(see attached): We identified a delay in data processing for 10-13 june 2024. The data is being processed in the background and will appear in your reports once completed.

 ![attach Piwik pro](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/9/9ea9bc557dc8d31c683b196ebddda721d9e3f9df.png)

What to do to fix this problem?

Greetings,  
Daan

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**Author:** ![Oliwer\_Kaczmarek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/oliwer_kaczmarek/32/3888_2.png) [@Oliwer\_Kaczmarek](https://community.piwik.pro/u/Oliwer_Kaczmarek)\
**Post date:** [June 18, 2024, 9:00am UTC](https://community.piwik.pro/t/no-data-collection-from-our-websites/4129/2 "2024-06-18T09:00:35Z")

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Hi @Daan_Geers,

Wait for the reprocessing, we are currently working on it, so there’s nothing on your side to do but wait. We belive it will take up to two weeks.

Best,  
Oliwer

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**Author:** ![Daan\_Geers](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/daan_geers/32/2479_2.png) [@Daan\_Geers](https://community.piwik.pro/u/Daan_Geers)\
**Post date:** [June 18, 2024, 9:04am UTC](https://community.piwik.pro/t/no-data-collection-from-our-websites/4129/3 "2024-06-18T09:04:54Z")

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Alright, thanks for the reply Oliwer.

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**Author:** ![Daan\_Geers](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/daan_geers/32/2479_2.png) [@Daan\_Geers](https://community.piwik.pro/u/Daan_Geers)\
**Post date:** [June 27, 2024, 1:38pm UTC](https://community.piwik.pro/t/no-data-collection-from-our-websites/4129/4 "2024-06-27T13:38:06Z")

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Any Updates Oliwer on this subject?

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**Author:** ![Mirko\_Cecchin](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/mirko_cecchin/32/3310_2.png) [@Mirko\_Cecchin](https://community.piwik.pro/u/Mirko_Cecchin)\
**Post date:** [July 3, 2024, 7:37am UTC](https://community.piwik.pro/t/no-data-collection-from-our-websites/4129/5 "2024-07-03T07:37:53Z")

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Hi Oliwer, we still miss 10-13 june data in the reports. Any updates?

thanks

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**Author:** ![kamilb](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/kamilb/32/309_2.png) [@kamilb](https://community.piwik.pro/u/kamilb)\
**Post date:** [July 3, 2024, 8:48am UTC](https://community.piwik.pro/t/no-data-collection-from-our-websites/4129/6 "2024-07-03T08:48:34Z")

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Hi @Mirko_Cecchin,

Most of the data has been reprocessed.  
Can you send me your instance address in a private message so that we can double check?

Have a great day! 🙂