# No data on a website using wordpress plugin **URL:** \ **Category:** Data collection and tags\ **Created:** [February 3, 2023, 12:17pm UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602 "2023-02-03T12:17:37Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@Peter](https://community.piwik.pro/u/Peter)\ **Post date:** [February 3, 2023, 12:17pm UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/1 "2023-02-03T12:17:37Z")
Hi We’ve created a website under wordpress and use piwik pro wordpress plugin to integrate the code. However I still don’t have any data on my visit. I’ve checked the code is implemented and is the same (except for some whitespace that doesn’t look harmfull) as the "manual integration"code. I’ve tested to check if tag was installed with tracker debuger no data I’ve tested with [Check if your tracking works correctly | Piwik PRO help center](https://help.piwik.pro/support/getting-started/check-tracking/) the id returned by first method is an integer changing each time i load the command inside my firefox console (i got 13 then 14, then 15 …) and is useless for the rest of test when I check with tag debugger method , i don’t see any Piwik Pro tag fired, i can’t see any trigger set to all page views, and when i check event log/stg.pageView i don’t see any Piwik Pro tag fired as required. I’ve checked our plugin was installed on the right way, settings appeared to me good. I’ve no idea what to do next. Is there anybody that can help me ? thanks ---
**Author:** ![kuba](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/kuba/32/7_2.png) [@kuba](https://community.piwik.pro/u/kuba)\ **Post date:** [February 3, 2023, 12:43pm UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/2 "2023-02-03T12:43:06Z")
Hi. Can you share the website URL? That would speed up the debugging a lot. ---
**Author:** ![Peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@Peter](https://community.piwik.pro/u/Peter)\ **Post date:** [February 3, 2023, 1:09pm UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/3 "2023-02-03T13:09:31Z")
Hi I’ve digged a bit after my message. I’ve found a first problem " Trigger for the Piwik PRO tag is incorrect. It should be set as `All page views` usually with no additional conditions." Changing trigger seems to have done the job as i get some data in tracking debuger". So my problem seems solved. I’ll check if all data comes and, if not, I’ll be back. thanks for now ---
**Author:** ![dave](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dave](https://community.piwik.pro/u/dave)\ **Post date:** [March 7, 2023, 9:45am UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/5 "2023-03-07T09:45:24Z")
Had the same issue here. Not working with the WP plugin, through GTM no problem. If you like to check \> [https://www.infralia.com/](https://www.infralia.com/) Plugin settings are correct. ---
**Author:** ![Peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@Peter](https://community.piwik.pro/u/Peter)\ **Post date:** [March 7, 2023, 9:59am UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/6 "2023-03-07T09:59:39Z")
Hi. We’ve digged and the problem identified (the trigger was not correctly setup) solved the problem. For us it’s solved and working Thanks for your help ---
**Author:** ![dave](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@dave](https://community.piwik.pro/u/dave)\ **Post date:** [March 7, 2023, 10:09am UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/7 "2023-03-07T10:09:02Z")
don’t think you need to set up a trigger with the WP plugin? ---
**Author:** ![Peter](https://avatars.discourse-cdn.com/v4/letter/p/278dde/32.png) [@Peter](https://community.piwik.pro/u/Peter)\ **Post date:** [March 7, 2023, 10:50am UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/8 "2023-03-07T10:50:52Z")
For us, the problem was due to deletion of the Piwik Pro trigger and the creation of another trigger that was not set on “all pages” by one of our dev So we couldn’t see any “Piwik Pro” tag fired (because this trigger had not this name) and as the other tag had not been set on “all pages” it was not fired. No stats were collected. We digged and simply set to “all pages” the trigger setup by our dev. For implementation of Piwik on wordpress, it was simple. We downloaded the plugin and set it up as required (basic container async and dataLayer were set as default). The HowTo was enough for us ---
**Author:** ![kuba](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/kuba/32/7_2.png) [@kuba](https://community.piwik.pro/u/kuba)\ **Post date:** [March 7, 2023, 1:31pm UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/9 "2023-03-07T13:31:46Z")
Hi. Maybe your current template is missing the hook we’re using to insert the container code to the HTML tree? See related reply: [Tracking doesn't work wich custom wordpress theme - #3 by p.niewiadomski](https://community.piwik.pro/t/tracking-doesnt-work-wich-custom-wordpress-theme/1678/3) Other option might be some cache’ing mechanism. If you use cache, please refresh it. ---
**Author:** ![Laurent\_C](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/laurent_c/32/1515_2.png) [@Laurent\_C](https://community.piwik.pro/u/Laurent_C)\ **Post date:** [March 22, 2023, 4:16pm UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/10 "2023-03-22T16:16:12Z")
Had the same issue here. Not working with the WP plugin, through GTM no problem. If you like to check \> [https://www.leprincipedestappler.com](https://www.leprincipedestappler.com) Plugin settings are correct. ---
**Author:** ![kuba](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/kuba/32/7_2.png) [@kuba](https://community.piwik.pro/u/kuba)\ **Post date:** [March 22, 2023, 4:24pm UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/11 "2023-03-22T16:24:59Z")
@Laurent_C have you checked if you theme includes that? [Tracking doesn't work wich custom wordpress theme - #3 by p.niewiadomski](https://community.piwik.pro/t/tracking-doesnt-work-wich-custom-wordpress-theme/1678/3) ---
**Author:** ![Laurent\_C](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/laurent_c/32/1515_2.png) [@Laurent\_C](https://community.piwik.pro/u/Laurent_C)\ **Post date:** [March 22, 2023, 5:00pm UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/12 "2023-03-22T17:00:05Z")
Hello I just added the code in my theme and I can see the data in the tracking debugger. However, the consent popup does not work. Thanks for your help ---
**Author:** ![kuba](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/kuba/32/7_2.png) [@kuba](https://community.piwik.pro/u/kuba)\ **Post date:** [March 22, 2023, 5:46pm UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/13 "2023-03-22T17:46:06Z")
I just entered the site and saw the consent popup. So it looks all fine. ---
**Author:** ![Laurent\_C](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/laurent_c/32/1515_2.png) [@Laurent\_C](https://community.piwik.pro/u/Laurent_C)\ **Post date:** [March 23, 2023, 7:19am UTC](https://community.piwik.pro/t/no-data-on-a-website-using-wordpress-plugin/1602/14 "2023-03-23T07:19:11Z")
I tried it on another browser and everything is working. Many thanks