# No Returning Visitors at all

**URL:** <https://community.piwik.pro/t/no-returning-visitors-at-all/4664>\
**Category:** Data collection and tags\
**Created:** [November 25, 2024, 12:01pm UTC](https://community.piwik.pro/t/no-returning-visitors-at-all/4664 "2024-11-25T12:01:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![andreas](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@andreas](https://community.piwik.pro/u/andreas)\
**Post date:** [November 25, 2024, 12:01pm UTC](https://community.piwik.pro/t/no-returning-visitors-at-all/4664/1 "2024-11-25T12:01:16Z")

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My account shows no returning visitors ([https://www.illumi.dk/](https://www.illumi.dk/)).  
The setup is through Google Tag Manager, and using CookieBot for consent.

Please Help

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**Author:** ![kamilb](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/kamilb/32/309_2.png) [@kamilb](https://community.piwik.pro/u/kamilb)\
**Post date:** [November 26, 2024, 5:09pm UTC](https://community.piwik.pro/t/no-returning-visitors-at-all/4664/2 "2024-11-26T17:09:31Z")

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Hi @andreas,

I’ve accepted the consent banner and I see no consent decision events.  
This means that you either don’t have a consent integration or that it is not working correctly. Basically all of your visitors are anonymized at all times at the moment. (this is why you don’t see returning visitors)

Did you follow this guide to integrate Cookiebot with Piwik PRO? -

> **[Cookiebot integration | Piwik PRO help center](https://help.piwik.pro/support/integrations/cookiebot-integration/)**
>
> If you use Cookiebot as your consent manager, you can set up Piwik PRO to collect data based on the visitor’s consent. The consent types used by Cookiebot differ from those used by Piwik PRO, so you’ll need to map them and run a JavaScript code on...

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**Author:** ![andreas](https://avatars.discourse-cdn.com/v4/letter/a/ee7513/32.png) [@andreas](https://community.piwik.pro/u/andreas)\
**Post date:** [November 27, 2024, 7:38am UTC](https://community.piwik.pro/t/no-returning-visitors-at-all/4664/3 "2024-11-27T07:38:28Z")

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Hi kamilb

The consent decision events is sent from the cookiebot script (e.g cookie\_consent\_marketing) to the datalayer. But of course piwik doesnt know this without mapping.  
Something happened with the consent mapping - the script writes a lot to console.

I did a lot of other sites without issues, and upon comparison i noticed that this sites fired the piwik tag on all pages instead of consent update.

Thank you for your assistance.