# Not received activation email

**URL:** <https://community.piwik.pro/t/not-received-activation-email/4097>\
**Category:** Account\
**Created:** [June 9, 2024, 10:46am UTC](https://community.piwik.pro/t/not-received-activation-email/4097 "2024-06-09T10:46:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pburki](https://avatars.discourse-cdn.com/v4/letter/p/2acd7d/32.png) [@pburki](https://community.piwik.pro/u/pburki)\
**Post date:** [June 9, 2024, 10:46am UTC](https://community.piwik.pro/t/not-received-activation-email/4097/1 "2024-06-09T10:46:55Z")

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Hello, I have created an account, but did not receive the email to activate my account. I did receive the email to confirm the newsletter registration though. Thanks and best regards, Philippe

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**Author:** ![Adam](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/adam/32/1494_2.png) [@Adam](https://community.piwik.pro/u/Adam)\
**Post date:** [June 10, 2024, 7:41am UTC](https://community.piwik.pro/t/not-received-activation-email/4097/2 "2024-06-10T07:41:00Z")

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Hi @pburki,

Could you please share via DM your instance name and email address you signed in?

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**Author:** ![system](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/1X/db7013c4fd6a24443b339309db52f14995207737.png) [@system](https://community.piwik.pro/u/system)\
**Post date:** [June 24, 2024, 7:41am UTC](https://community.piwik.pro/t/not-received-activation-email/4097/3 "2024-06-24T07:41:36Z")

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Closed on June 24, 2024, 7:41am UTC

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