# Not receiving forgot password

**URL:** <https://community.piwik.pro/t/not-receiving-forgot-password/2017>\
**Category:** Account\
**Created:** [April 14, 2023, 9:09am UTC](https://community.piwik.pro/t/not-receiving-forgot-password/2017 "2023-04-14T09:09:46Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Rhansen](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/rhansen/32/909_2.png) [@Rhansen](https://community.piwik.pro/u/Rhansen)\
**Post date:** [April 14, 2023, 9:09am UTC](https://community.piwik.pro/t/not-receiving-forgot-password/2017/1 "2023-04-14T09:09:46Z")

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Hello, I just created an account for my client - but I am not recieving any forgot password link. Can you reset my account for this instance?

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [April 14, 2023, 9:20am UTC](https://community.piwik.pro/t/not-receiving-forgot-password/2017/2 "2023-04-14T09:20:35Z")

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H @Rhansen  
can you share the account and user details in a private message with me so I can check it?

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**Author:** ![Rhansen](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/rhansen/32/909_2.png) [@Rhansen](https://community.piwik.pro/u/Rhansen)\
**Post date:** [April 14, 2023, 9:45am UTC](https://community.piwik.pro/t/not-receiving-forgot-password/2017/3 "2023-04-14T09:45:35Z")

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I will send it to you.

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**Author:** ![CorBro](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/corbro/32/1741_2.png) [@CorBro](https://community.piwik.pro/u/CorBro)\
**Post date:** [June 1, 2023, 6:55am UTC](https://community.piwik.pro/t/not-receiving-forgot-password/2017/4 "2023-06-01T06:55:12Z")

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I have the same problem when trying to reactivate my account. Can you please advise?

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [June 1, 2023, 8:59am UTC](https://community.piwik.pro/t/not-receiving-forgot-password/2017/5 "2023-06-01T08:59:06Z")

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@CorBro please answer to my questions in private message.  
Tymek