# Piwik Pro Core Account Confirmation Emails Not Arriving

**URL:** <https://community.piwik.pro/t/piwik-pro-core-account-confirmation-emails-not-arriving/2174>\
**Category:** Account\
**Created:** [May 10, 2023, 7:34am UTC](https://community.piwik.pro/t/piwik-pro-core-account-confirmation-emails-not-arriving/2174 "2023-05-10T07:34:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![dieter\_v](https://avatars.discourse-cdn.com/v4/letter/d/71c47a/32.png) [@dieter\_v](https://community.piwik.pro/u/dieter_v)\
**Post date:** [May 10, 2023, 7:34am UTC](https://community.piwik.pro/t/piwik-pro-core-account-confirmation-emails-not-arriving/2174/1 "2023-05-10T07:34:22Z")

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Hi  
I’ve been helping my university college digital marketing students create Piwik Pro core accounts, but some aren’t receiving confirmation emails.  
Any advice or solutions would be appreciated.

Thanks!

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [May 10, 2023, 8:19am UTC](https://community.piwik.pro/t/piwik-pro-core-account-confirmation-emails-not-arriving/2174/2 "2023-05-10T08:19:54Z")

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Hi @dieter_v  
thanks for letting us know! Please ask your colleagues to check SPAM folder and make sure our email robot@piwik.pro is whitelisted so your email providers will not block our emails. If they can’t find the registration emails can you ask your colleagues to ping me in a personal message with the email address they wanted to register with?  
I’ll probably be able to find their registrations and confirm them on my end.  
Tymek