# Scheduled reports not received

**URL:** <https://community.piwik.pro/t/scheduled-reports-not-received/3576>\
**Category:** Reports and working with data\
**Created:** [February 1, 2024, 8:07pm UTC](https://community.piwik.pro/t/scheduled-reports-not-received/3576 "2024-02-01T20:07:34Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![asinior](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/asinior/32/1905_2.png) [@asinior](https://community.piwik.pro/u/asinior)\
**Post date:** [February 2, 2024, 8:04am UTC](https://community.piwik.pro/t/scheduled-reports-not-received/3576/2 "2024-02-02T08:04:38Z")

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Hi,  
This is usually due to strict spam filters. Would it be possible for you to whitelist the piwik.pro domain in your mail server environment?

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_[View the full topic](https://community.piwik.pro/t/scheduled-reports-not-received/3576)._