# Scheduled reports not working anymore

**URL:** <https://community.piwik.pro/t/scheduled-reports-not-working-anymore/3848>\
**Category:** Reports and working with data\
**Created:** [April 1, 2024, 8:01am UTC](https://community.piwik.pro/t/scheduled-reports-not-working-anymore/3848 "2024-04-01T08:01:11Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![optipiwik](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/optipiwik/32/806_2.png) [@optipiwik](https://community.piwik.pro/u/optipiwik)\
**Post date:** [April 1, 2024, 8:01am UTC](https://community.piwik.pro/t/scheduled-reports-not-working-anymore/3848/1 "2024-04-01T08:01:11Z")

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My scheduled email reports (weekly and monthly) were not sent today, April 1st. I see an error message on all 10 of my websites:  
scheduled report not sent; internal error.

Is this a known issue at this time?

I tried creating new reports, but they can’t be sent either. It all worked fine until last week…

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**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\
**Post date:** [April 2, 2024, 5:05am UTC](https://community.piwik.pro/t/scheduled-reports-not-working-anymore/3848/2 "2024-04-02T05:05:42Z")

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Hi @optipiwik,

We are looking into this issue.

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<div class="post-metadata">

**Author:** ![optipiwik](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/optipiwik/32/806_2.png) [@optipiwik](https://community.piwik.pro/u/optipiwik)\
**Post date:** [April 5, 2024, 12:22pm UTC](https://community.piwik.pro/t/scheduled-reports-not-working-anymore/3848/3 "2024-04-05T12:22:52Z")

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Thanks! Did you find the issue?

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**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\
**Post date:** [April 5, 2024, 12:36pm UTC](https://community.piwik.pro/t/scheduled-reports-not-working-anymore/3848/4 "2024-04-05T12:36:03Z")

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Hi, sorry for the late response. Yes, we have introduced a fix for this. I assume that you didn’t get the report yet?

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<div class="post-metadata">

**Author:** ![optipiwik](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/optipiwik/32/806_2.png) [@optipiwik](https://community.piwik.pro/u/optipiwik)\
**Post date:** [April 5, 2024, 12:58pm UTC](https://community.piwik.pro/t/scheduled-reports-not-working-anymore/3848/5 "2024-04-05T12:58:06Z")

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It is stil not working. I also tried to send a week report manually but I still get the same error message “internal error”.

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<div class="post-metadata">

**Author:** ![optipiwik](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/optipiwik/32/806_2.png) [@optipiwik](https://community.piwik.pro/u/optipiwik)\
**Post date:** [April 9, 2024, 3:52pm UTC](https://community.piwik.pro/t/scheduled-reports-not-working-anymore/3848/6 "2024-04-09T15:52:46Z")

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Tried it again, but still not working (internal error). This is becoming an issue for me because my clients are waiting for their month and week reports.

Any idea when this is fixed? Is it a know issue or am I the only one reporting this?

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<div class="post-metadata">

**Author:** ![anthonybartczak](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/anthonybartczak/32/2430_2.png) [@anthonybartczak](https://community.piwik.pro/u/anthonybartczak)\
**Post date:** [April 10, 2024, 5:34am UTC](https://community.piwik.pro/t/scheduled-reports-not-working-anymore/3848/7 "2024-04-10T05:34:18Z")

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Hi @optipiwik, we are still investigating this issue. I’ll get back to you with a fix date as soon as I get one. Sorry for the long wait.