# Tracking script is loading but no data

**URL:** <https://community.piwik.pro/t/tracking-script-is-loading-but-no-data/2734>\
**Category:** Data collection and tags\
**Created:** [August 17, 2023, 4:14pm UTC](https://community.piwik.pro/t/tracking-script-is-loading-but-no-data/2734 "2023-08-17T16:14:25Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![dutchcelt](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/dutchcelt/32/2237_2.png) [@dutchcelt](https://community.piwik.pro/u/dutchcelt)\
**Post date:** [August 17, 2023, 4:14pm UTC](https://community.piwik.pro/t/tracking-script-is-loading-but-no-data/2734/1 "2023-08-17T16:14:25Z")

</div>

Hello,

Our website ([https://informaat.nl](https://informaat.nl)) has no data visible in our Piwik dashboard from July 14th 2023 onward.  
ID: aa808eba-8cb2-48ea-86c2-d277792384d6  
[https://informaat.piwik.pro](https://informaat.piwik.pro)

The basic tracking script seems to be loading, and it is setting cookies.  
[https://informaat.containers.piwik.pro](https://informaat.containers.piwik.pro)

So why is there no data? Is there an issue with our account?

Any information on this issue would be great.

Kind regards,

Egor Kloos  
Informaat

---

<div class="post-metadata">

**Author:** ![Admin](https://avatars.discourse-cdn.com/v4/letter/a/3ec8ea/32.png) [@Admin](https://community.piwik.pro/u/Admin)\
**Post date:** [August 17, 2023, 6:17pm UTC](https://community.piwik.pro/t/tracking-script-is-loading-but-no-data/2734/2 "2023-08-17T18:17:16Z")

</div>

Hi. I can see that the trigger for your tracking tag has some additional condition:

![image](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/2X/4/4139708d4e5ce549d4846a5b9a29bb6d19a220e7.png)

It should start working after removing it. You can also use the changelog in the Tag Manager to check who introduced this change and when.

---

<div class="post-metadata">

**Author:** ![dutchcelt](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/dutchcelt/32/2237_2.png) [@dutchcelt](https://community.piwik.pro/u/dutchcelt)\
**Post date:** [August 21, 2023, 10:24am UTC](https://community.piwik.pro/t/tracking-script-is-loading-but-no-data/2734/3 "2023-08-21T10:24:00Z")

</div>

Thank you very much. Problem solved. And some internal instructions for the team.