# Unable to receive reset password mail

**URL:** <https://community.piwik.pro/t/unable-to-receive-reset-password-mail/4933>\
**Category:** Account\
**Created:** [February 22, 2025, 3:08pm UTC](https://community.piwik.pro/t/unable-to-receive-reset-password-mail/4933 "2025-02-22T15:08:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Javier\_Rodeiro](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/javier_rodeiro/32/4130_2.png) [@Javier\_Rodeiro](https://community.piwik.pro/u/Javier_Rodeiro)\
**Post date:** [February 22, 2025, 3:08pm UTC](https://community.piwik.pro/t/unable-to-receive-reset-password-mail/4933/1 "2025-02-22T15:08:44Z")

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Hi!

I would like to reset my password on my account but, the email which is supposed to arrive, never reaches my inbox.

Could someone contact me so as to be given a reset link or something?

Thanks in advance.

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<div class="post-metadata">

**Author:** ![system](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/1X/db7013c4fd6a24443b339309db52f14995207737.png) [@system](https://community.piwik.pro/u/system)\
**Post date:** [March 8, 2025, 3:09pm UTC](https://community.piwik.pro/t/unable-to-receive-reset-password-mail/4933/2 "2025-03-08T15:09:14Z")

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