# Urgent - request for account reactivation **URL:** \ **Category:** Account\ **Created:** [January 8, 2026, 8:08am UTC](https://community.piwik.pro/t/urgent-request-for-account-reactivation/5473 "2026-01-08T08:08:08Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Paul\_Costaseca](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/paul_costaseca/32/4079_2.png) [@Paul\_Costaseca](https://community.piwik.pro/u/Paul_Costaseca)\ **Post date:** [January 8, 2026, 8:08am UTC](https://community.piwik.pro/t/urgent-request-for-account-reactivation/5473/1 "2026-01-08T08:08:08Z")
Hello, my trial period ended last week. I was planning to make the payment this week, but my account has already been deleted! Piwik only allows 7 days to complete the payment — that’s extremely short!!! How are we supposed to handle this when we’re on a business trip? This is a disaster — I spent more than 16 hours setting it up (and I actually have a technical question currently open on this forum). Is there anyone from the support team who could reactivate my account so that I can proceed with the payment? Thanks for your help ---
**Author:** ![sararekowska](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/sararekowska/32/1582_2.png) [@sararekowska](https://community.piwik.pro/u/sararekowska)\ **Post date:** [January 8, 2026, 9:23am UTC](https://community.piwik.pro/t/urgent-request-for-account-reactivation/5473/2 "2026-01-08T09:23:17Z")
Hi! Could you send me the account name in a private message? ---
**Author:** ![system](https://europe1.discourse-cdn.com/flex005/uploads/piwikpro/original/1X/db7013c4fd6a24443b339309db52f14995207737.png) [@system](https://community.piwik.pro/u/system)\ **Post date:** [January 22, 2026, 9:23am UTC](https://community.piwik.pro/t/urgent-request-for-account-reactivation/5473/3 "2026-01-22T09:23:20Z")
Closed on January 22, 2026, 9:23am UTC This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.