# Wrong e-mail adress, now unable to create account

**URL:** <https://community.piwik.pro/t/wrong-e-mail-adress-now-unable-to-create-account/3382>\
**Category:** Account\
**Created:** [December 14, 2023, 12:49pm UTC](https://community.piwik.pro/t/wrong-e-mail-adress-now-unable-to-create-account/3382 "2023-12-14T12:49:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Yanni](https://avatars.discourse-cdn.com/v4/letter/y/4da419/32.png) [@Yanni](https://community.piwik.pro/u/Yanni)\
**Post date:** [December 14, 2023, 12:49pm UTC](https://community.piwik.pro/t/wrong-e-mail-adress-now-unable-to-create-account/3382/1 "2023-12-14T12:49:17Z")

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Hello,

I tried creating a free core plan, but I made a mistake when putting in my e-mail. So now, when I try to make an account with the right e-mail, it says that my domain name already exists. How can I fix this please?

Kind regards

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**Author:** ![pwachala](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/pwachala/32/315_2.png) [@pwachala](https://community.piwik.pro/u/pwachala)\
**Post date:** [December 15, 2023, 9:48am UTC](https://community.piwik.pro/t/wrong-e-mail-adress-now-unable-to-create-account/3382/2 "2023-12-15T09:48:32Z")

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Hey @Yanni - welcome to our community 🙂  
Could you please DM me your instance name and email address?