# "Your subscription has expired!" message

**URL:** <https://community.piwik.pro/t/your-subscription-has-expired-message/2545>\
**Category:** Account\
**Created:** [July 6, 2023, 1:48pm UTC](https://community.piwik.pro/t/your-subscription-has-expired-message/2545 "2023-07-06T13:48:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anpolunar](https://avatars.discourse-cdn.com/v4/letter/a/ce7236/32.png) [@anpolunar](https://community.piwik.pro/u/anpolunar)\
**Post date:** [July 6, 2023, 1:48pm UTC](https://community.piwik.pro/t/your-subscription-has-expired-message/2545/1 "2023-07-06T13:48:11Z")

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Hi, I just started getting this message in the top of the UI:

> Your subscription has expired! Your account will become automatically deactivated 7th July 2023.

I don’t have a subscription, but I’m just on the free plan - I understood that it was “Free forever”, no?

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**Author:** ![Tymek](https://dub1.discourse-cdn.com/flex005/user_avatar/community.piwik.pro/tymek/32/268_2.png) [@Tymek](https://community.piwik.pro/u/Tymek)\
**Post date:** [July 6, 2023, 2:16pm UTC](https://community.piwik.pro/t/your-subscription-has-expired-message/2545/2 "2023-07-06T14:16:07Z")

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hi @anpolunar,  
Piwik PRO Core is free for up to 500K actions per month. This notification suggests that you crossed the free limit and missed replying to any of the two emails we sent you.

Can you check your email inbox and reply there?  
Tymek

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**Author:** ![anpolunar](https://avatars.discourse-cdn.com/v4/letter/a/ce7236/32.png) [@anpolunar](https://community.piwik.pro/u/anpolunar)\
**Post date:** [July 6, 2023, 2:28pm UTC](https://community.piwik.pro/t/your-subscription-has-expired-message/2545/3 "2023-07-06T14:28:50Z")

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Hi Tymek, Thanks for replying! I did indeed miss the mails - I have now replied, I hope that will solve the issue 💪