Ecommerce report show no data

Data collection and tags
1

Hi,
I am new to Piwik and I’m working on a project for a client who has a multistore with 2 different domains.
The is no data under Analytics - Ecommerce for either store and no purchases are shown in the dashboard or in reports.

I can see others write about missing data as well and empty reports, but I cannot see that anyone has actually solved the problem

For store 1 (senior24.dk) I have set up some ecommerce tags manually and they seem to fire ok when checking in the debugger, but after having waited several days with no data in the reports, I tried a different approach for the second store. So for store 2 (senior24.se) I have installed the tag template https://dumbdata.co/wp-content/uploads/2024/03/v2_new_complete_Piwik_Pro_ecom_tracking_Template.json

from here:

This still results in no data in the ecommerce report.
When I test to see if the datalayers used in the template are the same as specified in the events in GTM, these match. Everything works fine in GA4 with tracking as well.

So I must be missing something / misunderstanding how it should be set up?

2

Hello @Prestafan1234 and welcome to our community!

I’ve checked your setup - tracking debugger suggest that there is problem with mapping ecommerce data layer or with implementation of data layer ecommerce code.

You can check it yourself in Analytics → Settings → Tracking debugger. Test some events, find your session and you will see some JavaScript errors.

Please verify your ecommerce tag settings, and if data layer code is implemented correctly to your website.