Error 404 Resource not found

Account
1

Hello!

I tried to access my account from Login - Piwik PRO but I’m getting an error

“Error 404
Resource not found”

Is there no way to login for example with email address? Any advice what to do next?

There was a similar topic before, but it doesn’t have a solution in it and the topic is closed, so I created a new one.

Thanks for any help!

2

Hi! Just to confirm - are you sure you’re entering the correct account name? Could you also check your inbox for any emails from Piwik PRO?

3

Thanks for the reply!

Yeah, the account name should be correct. I double checked it from the emails I have received from Piwik PRO.

This is a somewhat old account as it was created on 9th January 2025. It hasn’t been used much as it’s one of our test/demo accounts. I should be receiving all the emails related to that account, but I haven’t gotten any in a long time.

Could it be that this account has somehow been automatically removed?

4

Can you send me the account name in a private message? I’ll check if anything happened to it

1 Like
5

Just to confirm what had happened in this case. My account had been inactive for too long and it was automatically removed from the system. Thank you for helping me with the issue!

6

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