How to get standard WooCommerce e-commerce numbers in Piwik Pro?

Data collection and tags
1

I’m quit baffled how difficult it is just to activate and measure e-commerce in Piwik Pro, in my case for WooCommerce. For Google Analytics 4; there is a play-and-play plugin called Pixel Manager for WooCommerce. Just paste the GA4-ID and that’s all.

Seems like this is way more complex in Piwik Pro; or am i overseeing some tutorial or plug-and-play solution? In my country (and surrounding ones), 7 out of 10 shops are build in WooCommerce and from my experience: online shop owners are more willing to pay for analytics for a regular website owner. So, why so complex? I understand it’s hard to build a plugin-and-play; but just a “standard” tutorial, screencast or script for a “standard” WooCommerce site; that’s not that difficult to write; no?

I do hope i can come to a solution; from what i’ve seen of e-commerce dashboards in Piwik Pro, it is remarkably good; compared to GA-4. I would really love to try it and maybe use if for tens of our e-commerce clients.

2

Hi. We’re about to release an official Woocommerce integration which should make it much easier. It’s currently in the testing phase.

3

That is amazing news! I’m happy to test it too if you want. What’s the best way to be informed about the release of this integration? Newsletter? Social Channels?

4

Our changelog or my LinkedIn. Our team might reach out to you earlier though to do some testing before official release if you want. :slight_smile:

5

I’m also interested in testing it if possible.

1 Like
6

Hello, do you know more about when the plugin for Woocommerce will be ready for testing?

7

The new Piwik PRO Wordpress plugin helps in ecommerce tracking for Woocommerce
Read the steps here:

8

@woofers @soldier99 @Henrik Have you had chance to test the plugin? :slight_smile:

9

hi @kuba thanks for asking this.

Yes, i’m testing it since last week on 1 shop.
Just checked the results and to my surprise we measured no orders (althought there were 11 orders), but Piwik only measured 14 abandoned carts.
I compared the “abandonded” products, and these are for sure the products that are sold.
So, i guess the real conversion is not yet measured well.
What can be the cause here? Any logs i can look at?

10

The plugin is using is_order_received_page() WooCommerce function to determine if the order was created. Please check if you shop properly implements order received page.

11

hi @p.niewiadomski can you please explain me more in detail what you mean?
You are referring to ‘just’ a woocommerce conditional; it is not a hook or filter. Or something in a template. We are testing on a WP shop that uses the Flatsome theme and they use Stripe.
The checkout page ‘/checkout’ is set okay, it’s the right page ID; in Google Analytics we do see the order receive pages (/checkout/order-received/9150/?and-so-on; so i guess that it’s all working fine here.

So, i’m not sure here what to do to fix this…

12

Maybe there is no order-received parameter and the condition:
isset( $wp->query_vars['order-received'] ) is not met?

Also please debug if the order status is set properly:
! $order->has_status( 'failed' ).

13

Which Google Analytics plugin do you use?

14

We use the WooCommerce Google Analytics Pro from woocommerce.com. But i deacivated that plugin 2 days ago, still all abandoned carts. I have tested the theme Flatsome on a testwebsite, and there is measures fine with Piwik pro. I deactivated also the caching plugin, and just now testing it by deactivating WordFence (security plugin)