Not receiving forgot password

Hello, I just created an account for my client - but I am not recieving any forgot password link. Can you reset my account for this instance?

H @Rhansen
can you share the account and user details in a private message with me so I can check it?

I will send it to you.

I have the same problem when trying to reactivate my account. Can you please advise?

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@CorBro please answer to my questions in private message.

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