Hi,
When logging in to my Piwik PRO (free) account, I get the following message:
There is no valid subscription for Analytics
Please contact your administrator
I am the admin and everything is set up correctly in the admin tab, our account should be active.
What is wrong and how can I fix it?
Hi @JeanettBEUMER,
Welcome to our community!
Could you share with me what is your instance URL? (via PM)
Best,
Oliwer
Hi @JeanettBEUMER
I managed to find your account and I noticed that your account has been suspended because you crossed the limit of actions. I’m sure we’ve mailed you at least twice about it.
Let me take this off the forum, I’ll reach you via email in a moment.
Tymek