Analytics Internal Server Error

Account
1

Hi, i am a new user evaluating PiwikPro Core. I have the container installed and running. When i open “Analytics” from the menu and change to the demo site, everything is fine. But when i change the website to my own website i get an error “Interner Server Fehler / Internal server error” please try later. This error is coming since the installation a few days ago. Any ideas what i could do? Gerrit

2

Hi. What’s the instance name?

3

Hi, it is “b64342” https://b64342.piwik.pro/

4

We can reproduce the issue. Our team is checking what’s the reason.

1 Like
5

Hi, I just checked the analytics, they are working now. Thanks for the fast support.

6

Hehe, you’re quicker than me. :slight_smile: Yes, our engineering team has just resolved this issue.

7

https://kerjaku.piwik.pro/

same issue with my account, got an error

8

Hi,
Welcome to the community!
I just sent you a private message.