Internal error while configuring new website

Hi there,

I am trying to configure my account ciriusdigital.piwik.pro but I still have Internal error since few days. Are any servers down? :slight_smile:

Best,
Adrien

Hey @AdrienM - welcome to our community :slight_smile:
Have you tried in incognito mode or with a different browser?

Best,
Piotr

Hey @pwachala,

Thanks for your welcoming :slight_smile:
Yes indeed, I tried on Opera and Firefox and in incognito mode. I thought it was my internet speed connection, it seems not.

Best,
Adrien

Hi @AdrienM,

Is this issue happening on a post-login screen or is it blocking your access to the login form?

Hi @anthonybartczak,

This issue is happening after the login. When I’m trying to access the report or configuration screen.

We are working on resolving this issue, I (or someone else) will get back to you once it’s fixed. Sorry for the inconvenience.

The account should work now.

Hi,
I am happy to announce that we recently introduced a public status page so that you have a clear overview of incidents that may have affected your service performance.

You can check the status of your service by adding /status to your account address just as in the following example: https://your-instance.piwik.pro/status.

Kindly note that this feature is currently in beta and is not yet accessible to all accounts.