GA3 can track event, Piwik Pro cannot, why?

Data collection and tags
1

Hi there!

I have this simple DataLayer custom event that I can track in GA3 but it doesn’t show in Piwik Pro Core.

I’ve setup the custom event in Tag Manager with a DataLayer Trigger (Exactly how I track it in GTM) but I can see those events in GA3 but not in Piwik.

This event can fire only in production environment so I cannot Debug it. The developer did make a test page that triggers the event into the DataLayer in the same exact mode as in production and I can see it in the debugger.

I have thinked about a maximum number of events in Piwik Pro Core but didn’t find anything in the docs…

SIDE NOTES: Piwik is delivered with GTM, GA3 is still active, events for GA3 are tracked using GTM.

Help!

Francesco

2

Hi Francesco,

Please verify if the data layers names are the same. If so, the tools can interfere with each other. Try to set a unique name for the Piwik PRO data layer. This article might be helpful.

Maciej

3

Thanks, I’ll try it today!