Getting issue on console while activate piwik pro tag

Data collection and tags
1

Hello,
I am using piwik from long time and suddenly we are getting issue that “undefined is not a function”. I tried various things but unable to resolved but when I deactivate piwik pro tag from tag manager error get resolved. But still I am confused why this issue occurred suddenly and without deactivation of piwik pro tag how can we resolved it?

Thanks in advanced.

Screenshot 2022-10-13 at 10.52.02 AM
Screenshot 2022-10-13 at 10.52.02 AM697×178 31.3 KB

Screenshot 2022-10-13 at 10.52.19 AM

2

Hi,

  1. Does the problem still occur?
  2. What browser and OS do you use?
  3. Can you share the url where the problem occurs?

Maciej

3

Hi,

  1. Yes, this problem is still occur.
  2. On both OS (MAC and Windows).
  3. https://recoverlution.com, Just inspect console.
4

I can’t reproduce it.

What version of browser and OS do you use? Do you have any extension or plugins that may interfere?

5

Ohh, maybe due to region issue. We are in India and maybe piwik does’t work here. But when I open this URL in another region I didn’t see any error on console.

6

We have reproduced it. It’s a bug related to region, but it doesn’t affect tracking mechanism. We are working on it.

Piwik PRO works in India :smiley:

7

Then why we are not able to see consent form in India region?

8

Did you see consent form in India before? You can manage whether it should be displayed outside the EU and GB in Administration/Sites & apps/“Your site”/Privacy.

Ask for consent in countries under the GDPR and UK GDPR
When this option is ON - we ask only GDPR visitors for consent
When this option is OFF - we ask all visitors for consent

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9

Hi,

Did we fix this undefined issue?

10

Hi,

Fix will be deployed on monday (version 16.30.0).