Piwik PRO Core is hosted in Germany and we guarantee that the data remains at rest in European Economic Area.
Our infrastructure for Piwik PRO Core is hosted in the Azure platform in Germany and data is replicated (for disaster recovery) to a different physical location, also in Germany. We follow strict guidelines on data encryption, do not replicate, transfer or process data outside of EU. Also all our technical and support staff is located in the EU, ruling out the possibility of the accidental transfer of data outside of EU e.g. during a support session from end customer.
You will find additional information about data protection measures we take in the Piwik PRO Core’s Data Processing Agreement.
In our Enterprise plans we offer additionally a selection of other data centers (e.g. Netherlands, Singapore, United States), possibility of hosting the platform with different vendors (e.g. Leaseweb and Beyond in Europe, Yandex in Russia, STC in Saudi Arabia) or on client’s private cloud account or on-premises dedicated servers.